Article ID : S500022350 / Last Modified : 11/04/2018Print

What to do if Sony Tablet does not turn on?

Sony Tablet does not turn on.

    IMPORTANT: Before starting this procedure, make sure the AC adapter is connected to the tablet charge connector and is plugged into a working wall outlet

    NOTE: Because each of these steps represents a possible solution to this issue, check the tablet status after completing each step.

    1. Press and hold the power button for at least ten seconds.

      NOTE: If the tablet turns off, repeat step 1 to turn the tablet back on. If the tablet turns on, you should be able to use it normally. If it does not turn on, proceed to step 2.
    2. Perform a soft reset procedure by using the end of a paperclip (or similar sized object) and gently pressing the Reset button.


    At this point, if tablet is still frozen or not responding, you will need to follow these steps to initiate a forced External Data Reset procedure.

    IMPORTANT: Unfortunately, because it is being reset to the condition it was in when it was first purchased, all of the data and settings will be erased from the tablet.

    1. Press and hold the Power button. 
    2. At the Power off prompt, tap OK.

      IMPORTANT: The tablet cannot be asleep and successfully perform this operation. It must be completely off.
    3. With the tablet completely off, press and hold the Volume Up (+) button, and while continuing to hold that button, press and hold the Power for several seconds.
    4. Once the Sony logo appears, let go of the Power button.

      NOTE: Continue to hold the Volume Up (+) button until the Android system recovery screen is displayed. Once that screen is displayed, release the Volume Up (+) button.
    5. In the Android system recovery screen, use the Volume Down (-) button to highlight the Reset to factory settings option.
    6. Quickly press the Power button.
    7. In the Reset to factory settings: Confirm reset screen, use the Volume Down (-) button to highlight the Yes -- delete all user data option.
    8. Quickly press the Power button.

    The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. Please contact the Local Service Centre nearest you.