Article ID : S500021595 / Last Modified : 11/04/2018

What is Onetime Password?

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About Onetime Password.

Onetime password is the Sony original system to reset the power-on password. Its screen appears when an incorrect password is entered in power-on password 3 times consecutively.  

If users remember the power-on password, press the power button for more than 4 seconds to shut it down.  Then, try the power-on password again to start the computer.
Note: Num Lock/Caps Lock keys are reflected on power-on password. 

If users cannot remember the power-on password, please contact the local support center for help.
Note: Onetime password reset service is chargeable.