Article ID : S500015351 / Last Modified : 11/04/2018Print

Why does a blue screen appear when the Fn + F7 hotkey is used after installing Windows® XP Service Pack 2?

    After installing Windows® XP Service Pack 2, a blue screen appears when the Fn + F7 hotkey is being used.

    To resolve this symptom, please download the latest Video Driver Registry Patch.

    In the Downloads section, please select Notebook and proceed with the steps below:
    1. Move the cursor to the relevant Notebook Series and click the model of the VAIO computer.
    2. Locate Video Driver Registry Patch and proceed as per instructions on the screen.

    - During the installation of this update, be sure to log in as the Administrator or as a user with Administrative rights.
    - Before proceeding with the upgrade, disconnect all external hardware devices, including PC Cards, except for the docking station.
    - Before proceeding, ensure that the VAIO computer is operated using the supplied AC adapter.
    - Save all data/files and close all running programs.