Article ID : S500011072 / Last Modified : 11/04/2018Print

Why does the system stop responding when 3D graphics testing is performed?

    System stops responding when 3D graphics testing is performed.

    To resolve this symptom, please download the latest Display Video Driver Upgrade.

    In the Downloads section, please select Notebook and proceed with the steps below:
    1. Move the cursor to the relevant Notebook Series and click the model of the VAIO computer.
    2. Locate Display Video Driver Upgrade and proceed as per instructions on the screen.

    - During the installation of this update, be sure to log in as the Administrator or as a user with Administrative rights.
    - To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of programs before proceeding.
    - Several setup boxes may briefly appear during the installation. As the files are installed, these boxes will close automatically.

    * Important
    Do not uninstall the old display driver when performing this upgrading.