Article ID : 00299154 / Last Modified : 01/09/2023Print

Dolby Vision video does not appear when a Dolby Vision enabled device is connected to the TV / Monitor via HDMI.(A95L Series)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If the HDMI signal format/VRR of the HDMI input is set to Enhanced format (4K120), some devices may not be able to output Dolby Vision video.

    Try the following:

    • Change the settings to Enhanced Format:
      1. On the TV remote control, press the Quick Settings button.
      2. Select SettingsChannels & InputsExternal inputsHDMI signal format/VRR.
      3. Select the HDMI input number where the Dolby Vision device is connected, then select Enhanced format.
    • If the connected device has a Dolby Vision output Off/On function, set it to On.
    • Turn the connected device off then back on (reboot).

    Related article: The 4K picture (50p/60p or 100p/120p) from an external device is not displaying normally.