Article ID : 00292431 / Last Modified : 21/04/2023Print

I can still hear sound even when the volume level is zero (WH-CH510)

    If you can hear sound even after setting your headphone volume to zero, try the following troubleshooting method.

    1. Reset your headphones and try again.
    2. Try pairing with another device to see if the issue repeats.
    3. If issue persist, then service may be required.