Article ID : 00283142 / Last Modified : 12/10/2023Print

There is noise, the sound is distorted, or the sound skips when using a USB transceiver.

    The issue may be caused by radio wave interference. Try the steps appropriate for the connected device:

    If the headphones are connected to a computer

    • Disconnect the USB transceiver, and connect it to a different computer port.
    • Move any device or cable supporting USB 3.0 away from the USB transceiver.
    • Remove all other USB devices and USB cables from the computer, if possible.
    • Move any metal objects away from the USB transceiver.
    • Place the headphones and the USB transceiver close together.
      Hint: For INZONE H5/H7/H9, since the antenna is located inside the left unit, to avoid obstacles between the antenna and the USB transceiver it is recommended that you connect the USB transceiver on the left side of the computer. The location of the antenna inside the left unit is indicated with a dotted line in the image. The image uses the INZONE H9 model as an example.
      Built-in antenna is located under the slider of the Left unit, indicated with dotted circle
    • Close unnecessary software, or restart the computer.
    • Disconnect the headphones and the USB transceiver, and reconnect them again.
    • Reset the headphones.
    • Initialize the headphones.

    If the headphones are connected to a PlayStation®5

    • Connect the USB transceiver to the front USB port of the PlayStation 5.
    • Move any device or cable supporting USB 3.0 away from the USB transceiver.
    • Move any metal objects away from the USB transceiver.
    • Place the headphones and the USB transceiver close together.
      Hint: For INZONE H5/H7/H9, since the antenna is located inside the left unit, to avoid obstacles between the antenna and the USB transceiver it is recommended that you connect the USB transceiver on the left side of the PlayStation 5. The location of the antenna inside the left unit is indicated with a dotted line in the image. The image uses the INZONE H9 as an example.
      Built-in antenna is located under the slider of the Left unit, indicated with dotted circle
    • Disconnect the headphones and the USB transceiver, and reconnect them again.
    • Reset the headphones.
    • Initialize the headphones.