
IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.
If you connect an external camera BRAVIA CAM dedicated to the BRAVIA TV, you can enjoy new experiences such as Video Chat with a distant family or Gesture Control which is controlling your TV without using the remote control. This page will guide you to frequently asked questions about BRAVIA CAM.
Notes:
- BRAVIA CAM "CMU-BC1" is an optional accessory product. Only for the Z9K and A95K model series, the BRAVIA CAM "CMU-BC1M" is included.
- The Gesture Control feature will be available after a software update.
Table of Contents:
Basic Information
Specification
What is the difference between the BRAVIA CAM and other cameras?
The
BRAVIA CAM supports not only
Video chat but also Sony's original sensing feature which will be available via a future firmware update.
How many cameras can be connected to the TV?
BRAVIA TVs support only one camera connection.
Preparation/Initial Settings
How to adjust the shooting range of the BRAVIA CAM? (for included BRAVIA CAM CMU-BC1M)
The vertical angle of view can be adjusted by changing the camera tilt. The horizontal angle can not be adjusted.
How do I use the Camera cover switch?
It can be used for closing or opening the shutter by sliding the
Camera cover switch. When you use the camera function, please open the shutter.
Do I need to change the BRAVIA CAM settings when I connect it to the TV?
You can use the
Camera sensing functions without changing any settings. If you want to change the settings, such as turning off the
BRAVIA CAM lamp, on the remote control press the

(
Quick Settings) button
→ select
Settings → Remotes and accessories → BRAVIA CAM.
Camera sensing functions:
General specifications
Notes:
- The camera sensing functions will be available after a software update.
- If your BRAVIA TV supports the camera sensing functions, Proximity Alert is displayed in the BRAVIA CAM settings. On the remote control, press the
(Quick Settings) button, and select Settings → Remotes and accessories → BRAVIA CAM → Proximity Alert.
What is the sensing range of BRAVIA CAM?
BRAVIA CAM senses a range of about 7m.
The distance from the TV recognized by the camera sensing function is not accurate.
The TV may not be detected or have some error due to the camera angle or position of people between the TV and the camera. Please try to change the camera angle or position to get a more accurate result.
An object other than people (photo, doll, animal, etc.) is being recognized as people and the camera sensing function is activated.
If an object looks like people or a face (like a photo, doll, or animal) there is the possibility it will be recognized as people. Move those things out of the camera's sight when using a camera sensing function.
When I turned off a camera sensing function, such as Auto adjust Picture & Sound setting, a restart message is displayed.
A BRAVIA CAM restart is required to temporarily power off the camera when a camera sensing function is turned off. The camera sensing function will be unavailable for a while, but it will be restored. There is no change in the setting value.
Note: The same restart message appears when any of the camera sensing functions are turned off.

Auto adjust Picture & Sound
Notes:
- Not all TV models support the Auto adjust picture & sound feature. If your BRAVIA TV supports this feature, Auto adjust Picture & Sound is displayed in the Picture settings. On the remote control, press the Quick settings button, and select Settings → Display & Sound → Picture → Auto adjust Picture & Sound
- The Auto adjust picture & sound camera sensing feature will be available after a software update.
Where is the camera setting for Auto adjust picture & sound?
You can set
Auto adjust picture & sound by pressing the

(
Quick Settings) button on the remote control and then selecting
Picture settings → Auto adjust Picture & Sound.
Is it possible to set how the Auto adjust Picture & Sound function recognizes people?
You can do this from the
Auto adjust Picture & Sound settings. On the remote control, press the

(
Quick Settings) button on the remote control, and then select
Picture settings → Auto adjust Picture & Sound.
Auto adjust Picture & Sound sometimes doesn't work
- This feature adjusts the picture and sound by detecting the positions of people who are stationary. It doesn't work while people are moving.
- Depending on the environment (such as too dark), this feature may not be able to detect people or work correctly.
Picture/Sound setting (Brightness, Voice emphasis, Balance) can't be changed after disabling camera feature
If the camera is disconnected or the camera cover switch is closed while the
Auto adjust Picture & Sound setting is
ON, the
Brightness,
Voice emphasis, and
Balance get disabled. Please turn off the
Auto adjust Picture & Sound feature. On the remote control, press the

(
Quick Settings) button, and select
Picture → Auto adjust Picture & Sound.
Precautions when using Calman for BRAVIA and Auto Adjust Picture &Sound at the same time
- When Auto Adjust Picture &Sound is enabled, Brightness will be among the values adjusted by Calman.
- After Auto Adjust Picture &Sound is turned off, the value will remain unchanged.
- If you wish to restore the original value of Brightness, you need to make a note of the setting value in advance and restore it to the original value after Auto Adjust Picture &Sound is turned off.
Notes:
- Settings adjusted by Auto adjust Picture & Sound
- Settings adjusted by Calman
- Picture mode (Only Custom for Pro1 or Pro2)
- Colour temperature (Only Expert1/Expert2)
- Colour Space
- Brightness
- Contrast
- Black level
- Adv. color temperature (Multi-point)
- Per color adjustment
Can I adjust the Sound Bar sound by using Auto adjust Picture & Sound?
Auto adjust Picture & Sound is supported only by the TV speaker. Please switch Speakers in Audio output settings on the TV to TV speakers. On the remote control, press the
(Quick Settings) button, and select Settings → Display & Sound → Audio output → Speakers → TV speakers.
Proximity Alert
- The camera sensing functions will be available after a software update.
- If your BRAVIA TV supports the Proximity Alert function, Proximity Alert is displayed in the BRAVIA CAM settings. On the remote control, press the
(Quick Settings) button, and select Settings → Remotes and accessories → BRAVIA CAM → Proximity Alert.
The distance to launch the Proximity Alert is not accurate / Proximity Alert doesn't work according to the distance correctly
- There may be an error when there are differences, such as brightness and layout, between when the settings were first made and the time of use.
- Proximity Alert doesn't work well if the camera is too close to the TV.
- Proximity Alert doesn't work when a person is not facing the front of the camera.
Video Chat
When using the Video Chat application with BRAVIA CAM, no image is displayed and only the audio is output.
The shutter might be closed. Please open the shutter by the
Camera cover switch.
Your video image is displayed to the other party is displayed, but it is not actually displayed.
The shutter of
BRAVIA CAM may be closed. Please check if the shutter is open.
Note: Since the shutter status of the BRAVIA CAM is implemented by Sony's original Protocol, a 3rd party's video chat apps cannot detect the camera's shutter state (open or closed).
The BRAVIA CAM may not be accessible after turning the TV OFF and ON with the remote control while using the Video Chat app on the camera.
Close the
Video Chat app, wait about 20-30 seconds, then open the app again and the issue will be resolved.
The BRAVIA CAM stops working after I close and open the camera cover during a call while using Video Chat app.
Use the TV remote control to turn the TV off and on and the symptom will be resolved.
LED
What is the white LED indicator on the BRAVIA CAM and when does it come on?

- The LED indicator will turn on during a video chat and when camera sensing functions are working.
- For camera sensing functions, you can turn off the LED indicator by following these steps: On the remote control, press the
(Quick Settings) button, and select Settings → Remote and accessories → ACCESSORY CAMERA "BRAVIA CAM" → Camera activity LED.
Note: Information from the camera sensing functions is not transmitted outside of the TV.
The camera LED indicator is lit even though the shutter has closed.
The LED indicator s lit because the TV recognizes the
BRAVIA CAM. If the shutter has closed, the camera has not detected any sensing information.
Notes:
- You can turn off the LED indicator by following these steps: On the remote control, press the
(Quick Settings) button, and select Settings → Remote and accessories → ACCESSORY CAMERA "BRAVIA CAM" → Camera activity LED → Off. - When this setting is turned off, the LED only lights when the BRAVIA CAM is being used with the Video chat application.
Screen and Picture quality
The camera image is flashing (hunting) when shooting with a camera connected to the TV. (eg. preview/selfie application etc.)
There are some circumstances when flashing (hunting) will occur in a dark room. Brighten the surroundings to avoid this issue.
The camera image has white noise while shooting.
In dark conditions, the presence of white noise on the image will be increased. Brighten the surroundings to reduce the white noise.
The camera image has a flicker.
The
BRAVIA CAM has an auto anti-flicker function but it may not be working. Clear the camera settings by following these steps: On the remote control, press the

(
Quick Settings) button, and select
Settings → Remote and accessories → ACCESSORY CAMERA "BRAVIA CAM" → Clear Data.
Software update
The BRAVIA CAM update fails
- Check the connection between the TV and the BRAVIA CAM to make sure it is the proper connection for the camera and is not loose. Use a USB cable for the optional camera, or the touchpoint of the included Magnetic Camera)
- Use the remote control to turn off the TV, disconnect and reconnect BRAVIA CAM, and then try the update again.
- Do not remove the BRAVIA CAM during the camera update.
After removing and inserting BRAVIA CAM during a camera update, BRAVIA CAM does not respond.
When the camera is removed it becomes temporarily unrecognized by the TV. Reboot the TV by turning it off and back on and the issue will be resolved. To avoid this and other issues in the future, do not remove the
BRAVIA CAM during a camera update.
Others
The BRAVIA CAM attached to the top center of the TV is getting warm.
Depending on the conditions, the
BRAVIA CAM can become warm. This should be no problem during normal operations.
When should I use Clear data in the BRAVIA CAM settings?
The
Clear data function will erase the sensing information collected by the
BRAVIA CAM and stop and initialize all camera sensing functions. Use this function when you want to return all camera sensing functions to their initial state at the time of purchase.