Article ID : 00281881 / Last Modified : 21/11/2023Print

BRAVIA CAM: Frequently Asked Questions

    IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

    Connecting a dedicated external BRAVIA CAM allows you to enjoy Video Chat or use Gesture Control to control your TV without using the remote control. This page will answer frequently asked questions about using the BRAVIA CAM.

    Notes:
    • BRAVIA CAM CMU-BC1 is an optional accessory product. The BRAVIA CAM CMU-BC1M is only included with limited model TVs such as the Z9K or A95K series.
    • For 2022 TV models: The Gesture Control feature will be available after a software update.

    Watch this video to find out how to setup BRAVIA CAM.


    Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

    Table of Contents:

    Basic Information

    Capabilities

    What is the difference between the BRAVIA CAM and other cameras? How many cameras can be connected to the TV?

    Preparation/Initial Settings

     Where should the BRAVIA CAM be attached? How to adjust the shooting range of the BRAVIA CAM? How do I use the Camera cover switch? Do I need to change the BRAVIA CAM settings when I connect it to the TV?

    Camera sensing functions:

    General specifications

    Notes:
    • If your BRAVIA TV supports the camera sensing functions, Proximity Alert is displayed in the BRAVIA CAM settings. On the remote control, press the Quick Settings (spanner or gear) button, and select Settings → Remotes and accessories → BRAVIA CAM → Proximity Alert.
    • For 2022 TV models: The camera sensing functions will be available after a software update.
    What is the sensing range of BRAVIA CAM? The distance from the TV recognized by the camera sensing function is not accurate. An object other than people (photo, doll, animal, etc.) is being recognized as people and the camera sensing function is activated. When I turn off a camera sensing function, such as Auto adjust Picture & Sound setting, a restart message is displayed.

    Auto adjust Picture & Sound

    Notes:
    • Not all TV models support the Auto adjust picture & sound feature. If your BRAVIA TV supports this feature, Auto adjust Picture & Sound or Auto adjust according to viewing position is displayed in the Qucick settings or Picture settings as shown below:
      1. On the remote control, press the Quick Settings (spanner or gear) button.
      2. The next steps will depend on your TV menu options:
        • You can find Auto adjust Picture & Sound or Auto adjust according to viewing position.
        • Select Settings → Display & Sound → Picture Auto adjust Picture & Sound.
    • For 2022 TV models: The Auto adjust picture & sound camera sensing feature will be available after a software update.

    Watch this video to learn how to enable ambient optimization for BRAVIA CAM.


    Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

    Where is the camera setting for Auto adjust picture & sound? Is it possible to set how the Auto adjust Picture & Sound function recognizes people? Auto adjust Picture & Sound sometimes doesn't work Picture/Sound setting (Brightness, Voice emphasis, Balance) can't be changed after disabling camera feature After using the Auto adjust Picture & Sound option, the set value does not return to what it was before using that option. Precautions when using Calman for BRAVIA and Auto Adjust Picture &Sound at the same time Can I adjust the Soundbar sound by using Auto adjust Picture & Sound?

    Gesture Control

    • If your BRAVIA TV supports the Gesture Control function, Gesture Control is displayed in the BRAVIA CAM settings. On the remote control, press the Quick Settings (spanner or gear) button, and select Settings → System → Gesture Control.
    • For 2022 TV models: The camera sensing functions will be available after a software update.

    Watch this video to learn how to use gesture control for BRAVIA CAM.


    Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

    Are the gestures the only ones I learned in the tutorial? Gestures may not be recognized in the following circumstances: Gestures can be detected by unintentional action:

    Proximity Alert

    • The camera sensing functions will be available after a software update.
    • If your BRAVIA TV supports the Proximity Alert function, Proximity Alert is displayed in the BRAVIA CAM settings. On the remote control, press the Quick Settings (spanner or gear) button, and select Settings → Remotes and accessories → RAVIA CAM → Proximity Alert.
    The distance to launch the Proximity Alert is not accurate or the Proximity Alert doesn't work according to the distance

    Video Chat

    When using the Video Chat application with BRAVIA CAM, no image is displayed and only the audio is output. Your video image is displayed to the other party is displayed, but it is not actually displayed. The BRAVIA CAM may not be accessible after turning the TV OFF and ON with the remote control while using the Video Chat app on the camera.

    The BRAVIA CAM stops working after I close and open the camera cover during a call while using the Video Chat app.

    LED

    What is the white LED indicator on the BRAVIA CAM and when does it come on? The camera LED indicator is lit even though the shutter has closed.

    Screen and Picture quality

    The camera image is flashing (hunting) when shooting with a camera connected to the TV. (eg. preview/selfie application etc.) The camera image has white noise while shooting. The camera image has a flicker.

    Software update

    The BRAVIA CAM update fails After removing and inserting BRAVIA CAM during a camera update, BRAVIA CAM does not respond.

    Others

    The BRAVIA CAM attached to the top center of the TV is getting warm. When should I use Clear data in the BRAVIA CAM settings?