Article ID : 00281881 / Last Modified : 05/08/2022

BRAVIA CAM: Frequently Asked Questions

    IMPORTANT: This article only applies to specific products. Please check the Applicable Products of this article.

    If you connect an external camera BRAVIA CAM dedicated to the BRAVIA TV, you can enjoy new experiences such as Video Chat with a distant family or Gesture Control which is controlling your TV without using the remote control. This page will guide you to frequently asked questions about BRAVIA CAM.

    Notes:

    • BRAVIA CAM "CMU-BC1" is an optional accessory product. Only for the Z9K and A95K model series, the BRAVIA CAM "CMU-BC1M" is included.
    • The Gesture Control feature will be available after a software update.

    Table of Contents:


    Basic Information

    Specification

    What is the difference between the BRAVIA CAM and other cameras?

    How many cameras can be connected to the TV? 

    Preparation/Initial Settings

    How to adjust the shooting range of the BRAVIA CAM? (for included BRAVIA CAM CMU-BC1M)

    How do I use the Camera cover switch

     Do I need to change the BRAVIA CAM settings when I connect it to the TV?

    Camera sensing functions:

    General specifications

    Notes:

    • The camera sensing functions will be available after a software update.
    • If your BRAVIA TV supports the camera sensing functions, Proximity Alert is displayed in the BRAVIA CAM settings. On the remote control, press the  (Quick Settings) button, and select Settings → Remotes and accessories → BRAVIA CAM → Proximity Alert

    What is the sensing range of BRAVIA CAM

    The distance from the TV recognized by the camera sensing function is not accurate. 

    An object other than people (photo, doll, animal, etc.) is being recognized as people and the camera sensing function is activated. 

     When I turned off a camera sensing function, such as Auto adjust Picture & Sound setting, a restart message is displayed.

    Auto adjust Picture & Sound

    Notes:

    • Not all TV models support the Auto adjust picture & sound feature. If your BRAVIA TV supports this feature, Auto adjust Picture & Sound is displayed in the Picture settings. On the remote control, press the Quick settings button, and select Settings → Display & Sound → Picture → Auto adjust Picture & Sound
    • The Auto adjust picture & sound camera sensing feature will be available after a software update.

    Where is the camera setting for Auto adjust picture & sound

    Is it possible to set how the Auto adjust Picture & Sound function recognizes people? 

    Auto adjust Picture & Sound sometimes doesn't work 

    Picture/Sound setting (Brightness, Voice emphasis, Balance) can't be changed after disabling camera feature

     

    Precautions when using Calman for BRAVIA and Auto Adjust Picture &Sound at the same time

     Can I adjust the Sound Bar sound by using Auto adjust Picture & Sound?

    Proximity Alert

    • The camera sensing functions will be available after a software update.
    • If your BRAVIA TV supports the Proximity Alert function, Proximity Alert is displayed in the BRAVIA CAM settings. On the remote control, press the  (Quick Settings) button, and select Settings → Remotes and accessories → BRAVIA CAM → Proximity Alert

    The distance to launch the Proximity Alert is not accurate / Proximity Alert doesn't work according to the distance correctly

    Video Chat

    When using the Video Chat application with BRAVIA CAM, no image is displayed and only the audio is output. 

    Your video image is displayed to the other party is displayed, but it is not actually displayed.

    The BRAVIA CAM may not be accessible after turning the TV OFF and ON with the remote control while using the Video Chat app on the camera. 

    The BRAVIA CAM stops working after I close and open the camera cover during a call while using Video Chat app. 

    LED

    What is the white LED indicator on the BRAVIA CAM and when does it come on? 

    The camera LED indicator is lit even though the shutter has closed. 

    Screen and Picture quality

    The camera image is flashing (hunting) when shooting with a camera connected to the TV. (eg. preview/selfie application etc.) 

    The camera image has white noise while shooting. 

    The camera image has a flicker. 

    Software update

    The BRAVIA CAM update fails

     After removing and inserting BRAVIA CAM during a camera update, BRAVIA CAM does not respond. 

    Others

    The BRAVIA CAM attached to the top center of the TV is getting warm. 

    When should I use Clear data in the BRAVIA CAM settings?