Article ID : 00276799 / Last Modified : 04/04/2022

Troubleshooting Bluetooth pairing issues for LinkBuds (WF-L900)

    Follow these steps to troubleshoot LinkBuds Bluetooth pairing issues:

    Before you start

    If you are unable to pair your headphones with a second or subsequent device, change the settings using the paired device to temporarily turn off the Speak-to-Chat function:

    1. Open the Sony | Headphones Connect app, and turn off the Speak-to-Chat function.
    2. After the pairing is complete, turn the Speak-to-Chat function back on.

    Solution

    1. Place the LinkBuds in the charging case and close the lid.
    2. Remove the LinkBuds from the charging case, and then check the status of the indicator light:
      The indicator lights up in green for about 3 seconds and then turns off.

      The remaining battery of the headphones is 95% or higher. Go to step 3.
      The indicator lights up in orange for about 3 seconds and then turns off.

      The remaining battery of the headphones is between 94% and 1%. Charge the headphones and try the pairing again.
      The indicator lights up and immediately turn off.

      The remaining battery of the headphones is less than 1%. Charge the headphones and try the pairing again.
      The indicator does not light up.
      Follow these steps:
      1. Make sure that the ear fitting supporters are properly attached to the LinkBuds. If the headphones and the charging case do not make contact with each other, charging or pairing may fail.
      2. Clean the charging ports of the charging case. For details, refer to the How to care for the headphones article.
      3. Place the LinkBuds in the charging case and start charging.
        Note: If the click sound is not heard when putting the LinkBuds into the charging case, make sure that the left and right headset units are inserted into the correct sides, and that the ear fitting supporters are properly attached to the LinkBuds.
      4. When charging is complete, remove the LinkBuds from the charging case, and check the indicator. If the indicator lights up in green for about 3 seconds, go to step 3.
    3. Try the following procedure, and check if the pairing can be done successfully.
      1. Restart the device you are trying to pair.
      2. Delete the Bluetooth device information of your playback device.
        For details on how to delete the Bluetooth device information, refer to the How to delete the Bluetooth device information of your playback device article.
      3. Perform the pairing again.
        Refer to the appropriate article:
      The pairing can be successfully completed.
      There seems to have been an issue connecting with the device, such as Bluetooth pairing being disconnected.
      The pairing fails.
      Go to the next troubleshooting step.
    4. Reset the LinkBuds.

      Visit the Help Guide or view the How to reset video:

      Tip: Learn how to turn captions on or off when watching Internet videos from YouTube


      The pairing can be done successfully.
      The playback device that was initially connected may be malfunctioning. Consult the manufacturer of the device.
      The pairing fails.
      The headphones may be malfunctioning, and service may be required.
    5. Initialize the LinkBuds, and then try the pairing again.
      1. Initialize the headphones.
        Note: Initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.

        Visit the Help Guide or view the How to initialize video:

        Tip: Learn how to turn captions on or off when watching Internet videos from YouTube


      2. Perform pairing again.
        Refer to the appropriate article:
      The pairing can be done successfully.
      The playback device that was initially connected may be malfunctioning. Consult the manufacturer of the device.
      The pairing fails.
      The headphones may be malfunctioning, and service may be required.

    Go to the Headphones Troubleshooting Guide top page