Article ID : 00256492 / Last Modified : 22/01/2021

The app still exists after closing on Android 10, What can I do?

    Valid for

    • Xperia 1
    • Xperia 5
    • Xperia 10 Plus
    • Xperia 10 
    • Xperia 1 II
    • Xperia 5 II
    • Xperia 10 II 

    Condition

    • Android 10 

    Information / Solution

    We apologize for any inconvenience. 

    If you are facing a problem that you cannot close an app from “Find all open apps”, please use “Go to Home screen” as follows instead of “Go back”. 

    Go to Home screen 

    • Gesture navigation: Swipe up from the bottom of the screen. 
    • 2-button navigation: Tap Home  . 
    • 3-button navigation: Tap Home  . 

    Go back 

    Open the previous screen you were looking at. You can go back more than once. But when you reach the Home screen, you can't go back any further. 

    • Gesture navigation: Swipe from the left or right edge of the screen. 
    • 2-button navigation: Tap Back 
    • 3-button navigation: Tap Back 

    Find all open apps 

    • Gesture navigation: Swipe up from the bottom, hold, then let go. 
    • 2-button navigation: From the bottom of your screen, swipe up to the middle. 
    • 3-button navigation: Tap Overview  .

    From here, you can

    • Close apps: Swipe up on the app image. 
    • Open an app: Tap its image. 

    Additional information 

    For Xperia 1, Xperia 5, Xperia 1 II, Xperia 5 II, Xperia 10 II, we will fix this problem on the next OS upgrade to Android 11. 

    Note: Software rollouts are a phased process - timing and availability will vary by market and/or operator.