Article ID : 00254970 / Last Modified : 04/12/2020

The headphones cannot pair with other Bluetooth devices. (WI-1000XM2)

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    These headphones are not water resistant so be careful not to leave them exposed to any water or moisture, or to leave any kind of any water or moisture on them. Doing so may cause a malfunction, possibly affecting Bluetooth pairing, etc.

    If the headphones are wet with sweat or any moisture, wipe them off completely with a soft dry cloth, let them dry at room temperature, and then try pairing again. If the Bluetooth pairing cannot be done even after that, refer to the Headphones Troubleshooting guide.