IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Check the following.
- When the headphones and Bluetooth device are reconnected, the Google Assistant notification may pop up. If you tap that notification, the assignment of the headphone button or the touch sensor function will be switched to the Google Assistant. If this happens, change the assignment back to Ambient Sound Control by using the Sony | Headphones Connect app.
IMPORTANT: If the same notification appears again the next time you connect, do not tap the notification, but swipe the notification to turn it off.
If you follow the appropriate procedure and cannot switch the Noise Canceling function by tapping the L side touch sensor, the assignment of the touch sensor or button may be set to another function, such as Google Assistant. If this is the case, check the settings using the Sony | Headphones Connect app.