Article ID : 00239825 / Last Modified : 28/02/2020

Sound from TV speakers is not in sync with the picture when the TV is set to Game mode.

    IMPORTANT: This article applies only to specific products. Check Applicable Products and Categories for details.

    This issue can occur if the audio format of the HDMI device connected to the TV is set to bitstream output (Dolby DigitalDolby Digital Plus, DTS, etc.).
    To fix this, change the audio format of the HDMI device to PCM. Refer to the HDMI device manual for information on how to change the audio format.

    For Z9G/ A9G / X95G / A9F / Z9F series TVs:

    To improve the audio sync, change the Sound mode of the TV to a setting other than Dolby Audio, such as Standard mode.

    1. Press the HOME button on the remote control.
    2. Select  Settings.
    3. Select Display&SoundSoundSound mode.