Article ID : 00233820 / Last Modified : 08/11/2022Print

I am unable to Optimize (personalize) apps.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If optimization of the application is not successful, try the following:

    1. Make sure the application you are trying to personalize is updated to the latest version.
    2. Open the Sony | Headphones Connect app and perform 360 Reality Audio Setup again.

    Note on Amazon Music app: As of October 2021, you cannot optimize the experience on Amazon Music app with the Sony | Headphones Connect app. You will need to enjoy the 360 Reality Audio tracks with an Amazon Music Unlimited subscription without personalization.