Article ID : 00229922 / Last Modified : 13/08/2019

The noise canceling function doesn't switch if I tap the left unit of my wireless headsets

The voice guidance feature is not activated and the noise canceling function does not switch, even though a tapping sound is heard.

Applicable Products and Categories of This Article

Quickly (about 0.3 seconds) tap the left touch sensor of your headphones to change the noise canceling function. 

NOTE: If contact with the touch sensor is too long, the left touch sensor activates Quick Attention Mode to allow the headphones to absorb surrounding sounds.