Article ID : 00229812 / Last Modified : 12/05/2020

Music suddenly stops or resumes playback.

    You may experience sudden music playback or stops from your headset in the following conditions:

    • The built-in sensor activates
      This happens when you remove or attach the headphones which make the music pause or resume playback.
      Even if you're not wearing the headphones, make sure there's nothing around the sensor because the music will play when the sensor activates.

      You can turn off Pauses when headphones are taken off setting in the Headphones Connect app to disable the wearing detection function.

      Image of the Headphones Connect app screen


    • The touch sensor is tapped
      The touch sensor may be tapped unintentionally.
      You can disable the touch sensor by changing the function of the touch sensor to None assigned using the Headphones Connect app.

      Image of the Headphones Connect app screen