This symptom may occur if a Webcam is attached to the TV USB port.
To resolve the issue, please follow the steps below:
- Remove the Webcam from TV USB port.
- Press BACK button on Remote Control and exit Netflix.
- Perform Power reset.
3.1 Turn off the TV.
3.2 Unplug the television power cord (mains lead) from the electrical outlet.
3.3 Let the television remain without power for 2 minutes.
3.4 Plug the power cord (mains lead) back into the electrical outlet.
Note: If you leave the TV with the power cord (mains lead) disconnected, the electricity that remains in the unit will be discharged. As a result, unnecessary data and error information in the memory will return to their defaults, and allow you to use the TV again normally.
- Update Netflix app to the latest available version via Play Store. On TV Home menu, select Play Store icon > My Apps > Netflix > Update
- Press and hold POWER button on Remote Control for 10 secs and TV will restart automatically.
: illumination LED
: Remote control POWER button
If you still encounter the symptom after attempting above fix, please contact us.