Article ID : 00223504 / Last Modified : 14/06/2019

No sound from Audio System when the Input source is in DTS-HD Master Audio Format

    IMPORTANT: This article applies only to specific products. Check the Applicable Products and Categories section of this article.

    What is Neural:X?

    Neural:X is the latest upmixing technology from DTS that expands the stereo 5.1 and 7.1 channel to multi-channel. It can be played on multi-channel speakers, including height speakers.

    How to enable Neural:X?

    Follow these steps to enable Neural:X on the connected device. Check your device manual for model-specific information.

    • Make sure to use an HDMI cable to connect the device to your soundbar or Multi-Channel A/V receiver.
    • Set the audio channel settings to LPCM or Dolby other than DTS.
    • Set the audio output settings to LPCM.