Article ID : 00202379 / Last Modified : 14/09/2018

What file formats are supported by the Album, Music, and Video apps?

    Contents with unsupported codecs cannot be played.
    Please refer to Supported files and formats in the Help Guide  by following the steps below.

    1. Select Using the TV with Other Devices.
    2. Select USB devices.
    3. Select Supported files and formats.
    4. Select the category you want to check.

    To check the Help Guide on the Web, access your Product Page.
    To access it, refer to the following article:
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    • For how to  confirm Help Guide on the TV, refer to the following:
      1. Press the HELP button on the remote control.
      2. Select Help Guide, then press the Enter button.
    • If content cannot be played back, despite being a supported file format, check whether the content is broken by testing playback on a computer, etc.