Article ID : 00200227 / Last Modified : 12/09/2018

Tips to help with Bluetooth connection issues

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Bluetooth pairing and/or connection can sometimes be tougher than it looks. Although this simple technology is widely available, many people occasionally can experience a hiccup in their Bluetooth experience. Try one of these 8 tips to help you manage possible Bluetooth issues!

1. Make sure both devices are ready to go!

Your smartphone or laptop uses more energy when Bluetooth is ON, so verify if you are not in any sort of battery saving mode in which Bluetooth is disabled. Also, make sure that the audio device (headphones, speaker, etc.) you are trying to connect to is set to Bluetooth as source input.
 

2. First time pairing is not the same as second time pairing!

Many new devices immediately and automatically go into pairing mode the first time you turn them ON, fresh out of the box.

However, the second time you are going to pair a device, it is highly likely you have to manually put your device into pairing mode!
This is to avoid that your headphones start connecting with every random phone in the street.
 

3. The 7-second rule

Point 2 seamlessly brings us to a very important rule: check the second-pairing procedure of your product!
Do not assume your device automatically starts pairing when you turn it on or select Bluetooth as the source input: you might have to press and hold the pairing button for an extended amount of time: a common rule is 7 seconds. You will often hear an audio cue or see some flashing lights to inform you that your device has entered pairing mode. 

Be sure to check your manual or help guide to find out exactly what your products second-pairing procedure is!
 

4. Have you tried turning it OFF and ON again?

Sometimes you have both devices right next to each other, confident that both devices are actively scanning and trying to connect; still, nothing appears on your smartphone or computer list. A simple trick to fix this is to disable and re-enable Bluetooth on your phone/computer and see if the target device appears in the list. If this doesn’t solve your issue, also try restarting your phone/computer.
 

5. Maybe your Bluetooth device is cheating on you?

If you have connected your Bluetooth device with many other devices around, it is possible that it automatically connects to a previous device!
Make sure you have cut that connection before attempting a new one.
 

6. Avoid menus, use NFC!

If you don’t like going through the Bluetooth menu, or are experiencing troubles with scanning and finding the target Bluetooth device, NFC might offer an easy alternative. If your smartphone is equipped with NFC (Near Field Communication), just hold both devices close to each other: it might simplify the connection process. Moreover, it is a cool gimmick at parties!
 

7. Mind the gap

Bluetooth is nifty technology, but it has its limits. You can take this quite literally because the connection strength between your Bluetooth devices will gradually lessen due to distance and obstacles. If you cross a certain threshold, you will get disconnected. Just picture your Bluetooth signal as an invisible cable and take the length of that cable into consideration. As a rule of thumb, 10 metres is your maximum limit, without obstacles of any kind between the connected devices. Also, remember that pairing requires you to be close to the target device, preferably right next to it.
 

8. Make sure it’s a profile match!

It is a bit technical, but there are various Bluetooth profiles that can cause mayhem if they are not aligned. For example, there are transmitting and receiving Bluetooth devices (your phone is able to send music to a speaker, but not the other way around). Always consider the purpose of the device you’re trying to pair with. 

Alternatively, if a device allows for more than one mode of connection—phone, music, messages, and address book,—try disabling certain modes on either connected device to see if that helps your problem.