Article ID : 00182603 / Last Modified : 16/08/2017

Notice to Sony VAIO VGN-TZ Customers

Applicable Products and Categories of This Article

2008-09-03

Dear Valued Sony Customer,

Sony has recently discovered that limited number of VAIO "TZ series" notebook computers sold between May 2007 and Aug 2008 may, in rare cases, generate heat around the DC jack inlet and frame of LCD screen, which creates the potential of deformation of the plastic casing.

As part of our ongoing commitment to customer satisfaction and safety, Sony is offering a free inspection and repair service to owners of applicable models. For customers with the applicable models, we request you to please contact your nearest Sony Contact Center. The Sony Contact Centers’ telephone numbers can be found in the Service Centres ' page.

[Inspection and repair Procedure]

1.  Please confirm whether your VGN-TZ VAIO computer is applicable for the inspection and repair.

2. If it is, please contact your local Sony Contact Center and provide the following information :

•   VAIO main unit model name and serial number

•   Contact details (phone number, e-mail address)

3.  The Sony Contact Center will give further details of inspection and repair procedure.

[Applicable VGN-TZ Models]

VGN-TZ18GN
VGN-TZ17GN
VGN-TZ17LN
VGN-TZ17MN
VGN-TZ17SN
VGN-TZ17TN
VGN-TZ16GN
VGN-TZ16SN
VGN-TZ16TN
VGN-TZ15L

VGN-TZ28GN
VGN-TZ28TN
VGN-TZ27GN
VGN-TZ27LN
VGN-TZ27MN
VGN-TZ27TN
VGN-TZ26GN
VGN-TZ26MN
VGN-TZ26TN
VGN-TZ25L

VGN-TZ38GN
VGN-TZ37GN
VGN-TZ37LN
VGN-TZ37MN
VGN-TZ37SN
VGN-TZ37TN
VGN-TZ36GN
VGN-TZ36L
VGN-TZ36MN
VGN-TZ36SN
VGN-TZ36TN

* To determine whether your VGN-TZ VAIO computer falls into the affected range, click here to validate the serial no.

If you have further questions, please contact your local Sony Contact Center. The Sony Contact Centers’ telephone numbers can be found in the Service Centres' page.

We sincerely apologize for any inconvenience caused by this issue, and will maintain Sony’s ongoing commitment to improving the quality of our products in the future.

We thank you again for your continued use of Sony products.

(Privacy policy)
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony Contact Center shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

Please contact your local Sony Contact Center if you wish to inquire, modify, erase or suspense to use your personal information provided in connection with this announcement.  Please be advised that in case of erasing or suspension of use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.