Article ID : 00182418 / Last Modified : 16/08/2017

Request to Stop Using VAIO Fit 11A Personal Computer

Applicable Products and Categories of This Article

2014-04-11

Dear Valued Sony VAIO Customers,

It has come to our attention that some of the internal, non-removable battery packs provided to us by a third party supplier and included in VAIO Fit 11A released in February 2014 have the potential to overheat resulting in partial burns to the housing of the PC.

Sony India have not sold any of the potentially at risk models in India; however, If you have one or more of the VAIO Fit 11A models listed below, please immediately discontinue use, shut down and unplug the PC from the mains.

We are currently identifying affected PCs by serial numbers and developing a program to repair or replace at no cost; or refund the purchase price for the affected PCs in accordance with the program.We expect to post a program announcement with details within two weeks. In the meantime, as your safety is our primary concern, we ask again that you please refrain from using the below-listed models until you further hear from us in the program announcement.

We sincerely apologize for any inconvenience this may cause.

[Target models] VAIO Fit 11A Personal Computer

SVF11N12CAB
SVF11N12CAS
SVF11N12CGB
SVF11N12CGP
SVF11N12CGS
SVF11N13CAB
SVF11N13CAS
SVF11N13CGB
SVF11N13CGP
SVF11N13CGS
SVF11N15CAS
SVF11N16CAB
SVF11N16CGB
SVF11N16CGS

SVF11N16CHS
SVF11N16CTB
SVF11N18CGB
SVF11N18CGP
SVF11N18CGS
SVF11N18CWB
SVF11N18CWP


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