Article ID : 00182250 / Last Modified : 16/08/2017

Notice for certain Sony Blu-ray & DVD Players, Home Theater Systems, and A/V Receivers: Temporarily Disabled Internet Services

Applicable Products and Categories of This Article

2013-10-21

Dear Valued Sony Customer,

Sony strives to design high quality products, and we are committed to providing a positive customer experience.

A Sony network outage caused the Internet Services of certain Blu-ray & DVD Player, Home Theater System, and A/V Receiver models to be temporarily disabled. This outage was caused by an internal server error, which has now been fixed. Sony will address any future issues as quickly as possible.

Your satisfaction is important to us. We appreciate your patience, and apologize for any inconvenience this may have caused.

[Privacy policy]
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement.
(Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)