Article ID : 00180859 / Last Modified : 16/08/2017Print

Notice to Customers using Walkman “NWZ-S736F/S738F/S739F” and VAIO “VGN-TT15/TT16/TT17” models


    Thank you for your continued interest in Sony products.

    Sony has recently discovered that the cord of the supplied headphones for Walkman “NWZ-S736F/S738F/S739F” and VAIO “VGN-TT15/TT16/TT17” may harden or break, depending on the usage.

    For customers with headphones supplied with the above mentioned Walkman and VAIO models, which are displaying the above symptom, please contact your nearest Sony Service Center.  Sony will exchange the headphones free of charge.

    [Applicable Models]

    • Walkman - NWZ-S736F/-S738F/-S739F
    • VAIO -   VGN-TT15TN/-TT15SN/-TT15GN/-TT16TN/-TT16LN/-TT16MN/-TT16SN/-TT16GN/-TT17GN

    [How to Confirm the Model Number]

    For Walkman NWZ-S736F/-S738F/-S739F:

    Please check the model number indicated on the rear side of the unit.

    For VAIO VGN-TT15TN/-TT15SN/-TT15GN/-TT16TN/-TT16LN/-TT16MN/-TT16SN/-TT16GN/-TT17G:

    Please check the model number indicated on the bottom right hand corner of the LCD screen.

    We sincerely apologize for any inconvenience this may cause.  Your understanding and cooperation would be much appreciated.