Article ID : 00180803 / Last Modified : 16/08/2017

Notice for Sony product owners: Regarding Termination of YouTube service availability on 2012 Sony video and audio products

Applicable Products and Categories of This Article

2017-02-08

Dear Valued Sony Customer,

It has been confirmed that the “New YouTube for TV” application on 2012 Sony video and audio products as listed below will experience symptoms of “Black Screen and freezing” or an “Error Message” will be displayed and the video will stop playing.

The symptoms being experienced are not due to a fault in the video and audio product.

However, due to these issues, Sony has decided to delete the YouTube icon accessible on the affected 2012 video and audio products after 15th February 2017. The “YouTube” function will no longer be available on the affected 2012 video and audio products after 15th February 2017.

We appreciate your understanding, and apologize for any inconvenience this may have caused.

[Affected models]
Blu-ray Disc™ player
BDP-S490
BDP-S590
BDP-S790

Blu-ray Disc™ Home Theater System
BDV-E190
BDV-E290
BDV-E490
BDV-E690
BDV-N590
BDV-N890W
BDV-N990W
BDV-NF720