Article ID : 00180793 / Last Modified : 16/08/2017

Important Notification about SDXC/SDHC UHS-II memory card SF-M32/M64/M128

    2017-02-08

    Thank you for your interest in Sony products.

    Sony has recently discovered that SF-M32/M64/M128 cannot be recognized by specific UHS-II products* or that the specific UHS-II products* take a longer time to recognize SF-M32/M64/M128.(Normally, it should be recognized in less than one second.)
    Sony will offer a free replacement for the affected SD cards.

    If you have the affected SD card, please contact us at 1800-103-7799

    We sincerely apologize for any inconvenience this may have caused.

    * Sony has confirmed this issue with the product mentioned below. (As of February 2017)
    Digital single-lens reflex camera OM-D E-M1 Mark II made by Olympus Corporation (when used with Card Slot 1 (UHS-II compatible))
    * Please note that this symptom may occur in products which will be released in the future.

    [Affected models] SF-M32, SF-M64, SF-M128

    [How to check if the SD card is eligible for replacement]
    The SD card eligible for replacement does not have marking on the back as shown in the below image.

    Period of free replacement program:
     Until March 31st, 2018.

    [Request to Customers for Free Replacement]
    Prior to replacement, please backup or move the contents in the affected SD card to your computer and/or other media.