Article ID : 00180666 / Last Modified : 16/08/2017Print

Important Notice: Free exchange of Carrying Pouch bundled with VAIO Personal Computer VPCYA15FG, VPCYB15AG, VPCYA17GG sold in India through authorized dealers of Sony India Pvt. Ltd.


    Dear Valued VAIO Customers,

    Thank you for your continued interest in Sony products.

    Sony has recently identified the possibility that the inner magnet used in the Carrying Pouch bundled with several VAIO Personal Computers may cause hard disk failure in the main unit.

    The affected pouch is bundled with following models and sold only in India:


    If you own the affected carrying pouch, please discontinue use immediately and contact our toll free number (1800-103-7799). We will exchange the affected pouch with a new one for free. Sony will also perform a precautionary check of your VAIO hard disk condition at the pouch exchange.


    We sincerely apologize for any inconvenience this may have caused.

    Your understanding and cooperation in this matter is greatly appreciated.

    (Privacy policy)

    Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement, the free repair service mentioned in this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.

    *Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)

    Sony India Pvt. Ltd.
    Customer Care Centre