Article ID : 00226397 / Last Modified : 08/04/2019

How can I test the picture and sound quality of my Television?

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If you feel that the picture/sound output from your television doesn't display or sound correct, there's an easy way to verify if something is wrong.

Performing the picture and sound test

Follow these steps to perform the picture and sound test.

  1. Press the HELP button on the remote control.
    NOTE: You can also display the Help screen by pressing the HOME button on the remote control.
    HOME ->  Apps -> Help (For Android™ 7.0 or earlier: HOME ->  Help)
  2. Select Problem diagnosis in Top support solutions.
    NOTE: If Problem diagnosis is not shown, skip this step.
  3. Select Picture/Sound symptoms.
  4. Select Start to perform the picture and sound test.
  5. The sample picture and audio plays back.
    Check whether the picture and sound is displayed/output correctly.
    To cancel the test, press the BACK button on the remote control.
  6. When the test is complete, the Picture and sound test is complete! screen appears.
  7. To test again select Restart the test or Start again.
  8. To end the test select Finish.