Article ID : 00169056 / Last Modified : 11/04/2018

The TV indicates that there is a 3D signal even though it is not compatible with 3D.

    With the software update, we have added the message that will appear when a non-3D-compatible TV detects 3D signals.
    You cannot watch the program in 3D format on a non-3D-compatible TV. Please watch another 2D program.

    NOTE:

    • This message will appear when watching a 3D program in the Top and bottom format or the Left and Right format.
    • To check if your TV is 3D-compatible, refer to the manual or specifications of your TV.