Article ID : 00114668 / Last Modified : 07/12/2020

Why can’t I create a Google ID at the beginning of the setup menu screen and how do I begin this process?

    When you initially set up your Sony Android TV for the first time, you will be asked to "sign in to Google". A Google account cannot be created on your TV.

    Although your TV shares some similarities to other devices that run the same operating system (OS) - Android 5.0 Lollipop - it does not share the same functionality or behave in the same way as the OS found on your PC, tablet or smartphone. The apps and OS available have been optimised for your Sony Android TV.

    You do not need a Google ID to complete the initial setup process or to use basic functions on your TV, such as viewing digital broadcast via cable. However, to get the most out of your Sony Android TV - like downloading new apps from the Google Play Store - you will need a Google ID/account.  

    Follow these steps to sign in to Google:

    1. On the "Sign in to Google" screen, you will have three options:

      c. SKIP

      Android - Sign into Google

      Select your preferred option.

      NOTE: For easy Google sign-in, choose USE YOUR PASSWORD and fill in your details.

      Android - Google account email keyboard
    2. If you decide to use the option USE YOUR PHONE OR LAPTOP, your phone/laptop needs to be connected to the same network. This is the recommended option if you would like to hide your Google account and password being displayed on your TV screen. After selecting the USE YOUR PASSWORD, follow the onscreen instructions displayed on your TV.

      Android - Enter code

      NOTE: Please be aware that if you skip this section, you may need to sign in later to access certain Google apps and/or services on your Sony Android TV.
    3. A confirmation message: "Your device is connected" will appear on your screen indicating that the connection has been successful.

      Android - device is connected

    4. Regardless of the sign-in option you choose, the next screen with the message: "Success" will show that you have signed into your Google account.

      Android - Success

    NOTE: You can also sign-in to your google account in the Google apps store found on the Apps Store shelf.

    Select [Google Play Store] in [Apps] on the Home Menu.

    Android - Google Play Store

    NOTE: The screenshots provided here are for reference only. The actual screen might differ slightly according to your country, model or firmware version.