Article ID : 00074462 / Last Modified : 14/02/2024Print

The camera battery doesn't charge when connected to a computer with a USB cable

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Before you start

    • Depending on the computer, USB charging may not be possible during sleep mode. Make sure to turn off your computer's sleep mode first.
    • Using a USB hub isn't guaranteed to work. Connect the cable directly to the computer USB port.
    • Use the USB cable supplied with your camera.
    • If you are using a  Microsoft® Windows® 8.1 or Windows® 10 computer, installing additional drivers may be required before you can charge a device.

    Check the connection

    1. Turn on your computer.
      • If you're using a notebook computer, plug it into a power outlet using the AC adapter.
    2. Turn off the camera and then connect the USB cable to the USB terminal.
      • The camera won't charge if it's turned on.
      • If your camera turns off automatically, wait for ten seconds before plugging it into the USB port.
    3. Connect the other end of the cable to a USB port on the computer

      connection diagram of USB cable connected to the computer and camera

    4. Make sure the charging lamp lights up.

      side by side examples of the charge lamp on

      • If the charging lamp turns off right after charging starts, the battery may already be full. Check the battery level of your camera.
    5. If the camera doesn't charge, try using a different USB port or another computer.