Sony Support

Article ID : 00114480 / Last Modified : 22/01/2019

Unable to view a 4K photo when using the BRAVIA 4K Photo application for the PlayStation 3 (PS3) gaming console.

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IMPORTANT:

  • If the PS3 gaming console is being connected to an AV receiver or a home theater system, make sure that it is able to pass the 4K signal. If the AV receiver or Home Theater System does not support 4K pass-through feature, connect the PS3 to the TV directly.
  • The PS3 gaming console must be connected using a High-Speed HDMI cable to view 4K photos on the TV.
    Image
    [A] HDMI Out
    [B] HDMI In
    [C] HDMI High-Speed cable

There are some instances where the PS3 does not automatically detect the HDMI connection. As a result, the BRAVIA 4K photo mode of the TV will not work. To resolve this, set the PS3 display settings to Automatic and relaunch the BRAVIA 4K Photo application.

NOTE: Also, when you have changed the display that is connected to the PS3, you may need to reset the Display setting on the PS3 menu as instructed below.

  1. From the PS3 menu, select Settings, then press the Enter button.
  2. Select Display Settings, then press the Enter button.
  3. Select Video Output Settings, then press the Enter button.
  4. Select HDMI, then press the Enter button.
  5. Select Automatic, then press the Enter button.

When using PlayMemories Studio, follow the procedure below.

  1. Start PlayMemories Studio.
  2. From the PlayMemories Studio menu, Select Settings, then press the Enter button.
  3. Select TV output settings, then press the Enter button.
  4. Select BRAVIA 4K Photo, then press the Enter button.
  5. Select ON, then press the Enter button.