Article ID : 00094208 / Last Modified : 07/05/2018

One or more of the Internet video stations are missing.

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NOTE: For model-specific information regarding any of the steps in this solution, refer to the operations manual that was supplied with the product.

The channel line-up, apps or available stations that are found on an Internet video device (such as Netflix* video, YouTube* videos or Slacker* radio service) may randomly change. However, to avoid any issues in which available channels are being skipped, make sure that the latest system software (firmware) update has been downloaded.

* Not all content services are available in all countries.

Another reason that an Internet video app may disappear or be removed from the menu of the Internet video device is when the Internet settings change. The Internet setting may change for the following reasons:

  • The Internet video device is being used in a different country or region. The Internet video apps are region based and may not work in different countries or regions.
  • The network settings such as the Internet Protocol (IP) is changed by the Internet Service Provider (ISP). In this case it may be necessary to reset the network equipment and redo the network set up from the menu of the Internet video device.
  • The ISP was replaced or changed. Even if the Network hardware stays the same, it may be necessary to reset the network equipment and redo the network set up from the menu of the Internet video device.

Use the following additional troubleshooting steps if Internet video stations or apps that should appear are still missing:

IMPORTANT:

  1. Please perform the software update  to obtain the latest software.

    NOTE: If the latest software is already installed, No updates available or The Most current update is being used will appear.

  2. From the menu of the Internet video device, select Refresh Internet Content.

    NOTE
    :
    • This step is not necessary on an Android TV.
    • For Blu-ray follow these additional steps to select Refresh Internet Content:
    1. Select Setup.
    2. Select Resetting.
    3. Select Initialize Personal Information.
    4. Select OK.

  3. Reset the modem and router.
  4. Do the Refresh Internet Content procedure again.
    NOTE: This step is not necessary on an Android TV.
  5. Reset the Internet video device to the original factory settings.

NOTES: