Article ID : 00111866 / Last Modified : 28/06/2021

The power will not turn on.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    • If the message "Error: Camera Error" is displayed on the screen, a malfunction may have occurred in your camera, and the camera may need to be repaired. In this case, consider contacting an Authorized Repair Center depending on your area of residence.
    • If your camera does not turn on after a software update, try performing the software update again. System trouble may have occurred during updating.
      Note: Please refer to the download site of the camera's software.

    Follow this procedure to troubleshoot if the power will not turn on.

    Note: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online through the Manuals/Specs/Warranty link on this page.

    1. Make sure the battery you are using is charged; attempt to recharge the battery if necessary.

      IMPORTANT:

      • The charging indicator may flash if the battery has not been charged for a long time or if it is new, right out of the box. In this case, temporarily remove the battery and then try charging it again.
      • If the charging indicator does not light up or blink while charging, make sure the metal contacts are free of any foreign material that may prevent charging. Use a dry cloth to wipe away any dust or other material on the battery terminals.

      Note: Batteries discharge more quickly when used in cold weather conditions.

    2. Make sure the battery is properly inserted in the camera.
    3. Attempt to turn on the camera.
    4. If the issue is not resolved and you have the optional AC power adapter, try connecting it to the camera and a working electrical outlet.
    5. Attempt to turn on the camera.
    6. Try using a small can of compressed air to clean the battery terminals if the issue is not resolved.

    If the issue is still unresolved, service may be required.Go to Product Repair.