IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
This video tutorial explains how to connect your camera to an iOS device if the camera does not have Smart Remote Control App installed.
Note: Please install Imaging Edge Mobile App on your iOS device before continuing.
If the camera and the iOS device are unable to connect to Wi-Fi (for iOS 13), try the following steps:
- Turn on your Bluetooth on your device in order to use Imaging Edge Mobile. Go to [Imaging Edge Mobile] in the iPhone/iPad settings and enable Bluetooth.
- Turn off both the camera and the iPhone/iPad and then reconnect them after turning the power back on. If the issue is not resolved, try [Settings] > [General] > [Reset] > [Reset Network Settings] on the iPhone/iPad. For more details, contact Apple support.
- When using location information linkage, configure [Settings] > [Imaging Edge Mobile] > [Location] > [Always] on the iPhone/iPad.
- You cannot connect with SSID and a password using Imaging Edge Mobile 7.2.1 or older. Please use NFC or the QR code instead, or update it to 7.2.2 or later.