Product Reviews

I'm very disappointed with this product, I bought a Sony TV a Sony Soundbar and these headphones, I have downloaded the Connect App and it appears that I cannot change the sound quality via the equaliser to suit my needs to watch TV, that is to have a different volume to the soundbar and a clear sound. It has been suggested to me that the only way I can achieve this is to buy a Bluetooth Transmitter really!

I and very disappointed with the customer support with this product. I still have not been able to get the headphones working properly because of the lack of instructions. I cannot answer my phone when it rings. Where is your instruction manual?

Amazing 🎧 cant find a fault. Guaranteed excellent purchase.

This is my second set gave 1st set to my wife great to use on flights stops all the any back ground noise

I really wanted to love these, in fact I ordered, reordered, and returned two different colourways. In the end I returned them because a) they are far to large for my head, even on the smallest setting and b) aesthetically the colourways are very ''cold" and don't suit my warm colouring, and c) the touch controls are on the right hand side only, making it awkward to use whilst doing right handed activites. The shape of the earphones meant that the lowest point would sit right on my jawline. I consider myself to have a fairly big round head (!) but it feels like these were really designed for men, without much thought for smaller women's bodies. The aesthetic point isn't something I would normally worry about too much, however for the price and prestige of these headphones I think you really have to love them to justify the cost. In the end I've opted for a pair of Anker noise cancelling headphones which share a lot of the same features, have a much warmer tone that suits my colouring, and most importantly - fit my head. They're nowhere near as well designed or high quality as these Sony ones but having them not sit on my jaw is more important than the sound quality at this stage for me. Sony - make a smaller pair, with round ear pads, in warm colours, and maybe I'll reconsider.

Excellent on the three most important issues: sound quality, noise cancellation and comfort. Slightly cumbersome in having to carry around in the hard case as they have limited 'folding'. They are 'last years model' compared to the XM6, but paying almost £200 less if you shop around is a no-brainer.

These headphones are perfect with excellent Noise cancellation and its sound i recommend this product

Replaced one that had been broken buy someone sitting on it and already knew it to be a great product! Would have loved the XX but my budget can’t stretch to it so happy to remain with an updated one of the same model.

Bought this pair just before a work trip. Noise cancellation very effective so far!

I bought new Sony headphones because my old ones were 12 years old, they still work but not as great as Graham wh1000xm5, I can see a lot of progress

I received these as a birthday present and am absolutely delighted with them 🤩

I really love them and the noise cancelling is perfect

Just worth it...and bit expensive... so anyways....money buys everything..also needs to improve the sony connect app very bad graphics ....looks like using java application...please update the app..thanks

I received as a gift. Very good materials and sound quality

Purchased to replace my partners XM3 as I inadvertently spilled a cup of water into the ear piece that the charger goes into. Needless to say, they now fail to charge. However, these are well worth the upgrade as these XM5 have so many more features. Knowing how good these are, I would have upgraded sooner.

These are incredible for my Adhd and have completely made my work so much easy to do. The noise cancelling function is fantastic. Definitely recommend for any Adhder. Only issue was the manual was pretty poor, had to google how to use it, but to be fair that wasn't exactly difficult to do!!

percect design , sound fabulous , really enjoyed , I recommend it to whom want to get rid of outside noises really good at noise canceling

They're amazing! I got the white ones to match my pc set up. They're also good when plugged into the pc

I love the headphones, the sound and the noise cancelling. Unfortunately it seems the arms that the headphones are mounted on are quite brittle and broke easily. I have had to send the headphones in for repair at a cost of almost half the price of the headphones.

Bought the Pink version for my adorable wife. This is her first set of ANC, over ear headphones and she loves them. I have been buying these headphones for a few years now and wear them constantly. My first were the three's, then the four's and I presently own the five's. I converted from Samsung phones since the first Xperia 1 and presently still using the Mark V. Looking to get the VIII which is when I will hopefully get my XM6's. I have alot of Sony products in my house, so yes, I would recommend this product whole heartedly if you want a well rounded set of headphones. They do everything you would expect if a flagship product.

I bought these headphones because I couldn’t get on with EarPods and I am so pleased I did.

Good nice excellent audio quality, Anc works too good

Very good quality, quite comfortable and very easy practical, especially when working and you want minimum contact with your headphones

Hinges creak, and I get sweaty ears. Sound isnt great but not bad. ANC is ok but does block out everything that I wanted it to.

Good sound really comfy.however the controls can sometimes go a bit ari especially on low battery.so I have to go into my phone to disconnect.

Absolutely new to headphones so was concerned about value to cost. Sought advice with Richer Sounds (in store). Amazed that other stores would not let me try before buying (£200 +)! I understand health issues especially with earbuds but headphones!! Anyway these are exactly what I needed - comfortable, clear and easy to operate and understand instructions.

sound quality is good with the equaliser. however the noise cancelling is disappointing. it has the possibility to be good but only activates effectively in noisy conditions which means in a quiet library i can still hear whispers because the device doesn't activate the noise cancelling. would be 5 star if the noise cancelling was manual rather than automatic so i could turn it up to the max even in quiet areas.

Bought these a couple weeks ago as I am now commuting for work. The noise cancelling quality is fantastic and completely blocks out the noise on public transport. Sound quality is superb and there are so many great features such as they stop playing music if I speak and the sound adapts to the environment etc. Would 100% recommend!!!

Typical Sony good excellent sound quality,headphones well made and comfortable

I bought these in July 2025, expecting "industry-leading" quality for a premium price. Less than a year later, the slider arm has already snapped during normal use. ​What’s most frustrating is that I have a pair of "budget" brand headphones that have lasted years and feel significantly sturdier than these. After doing some research, it’s clear this is a common design flaw with the WH-1000XM5. The plastic swivel point is far too fragile for daily wear and tear. ​The noise canceling and sound are great, but it doesn't matter how good they sound if they are held together by tape within a few months. If you are looking for durability, look elsewhere—or at least look at the previous XM4 model which has a much more reliable hinge. Very disappointed in Sony's build quality on this flagship model.

Headphones are great wish I’d bought them sooner. Would definitely recommend

I got these headphones because I'm autistic and needed the full noise cancelling option. I haven't quite learnt how to work them properly yet (I'm not tech minded) but I love the fact you can cover one side with your hand whilst in noise cancelling mode to hear something without taking the headphones off. The sound quality is really good for music. It's a shame there's no paper instructions as like I said I'm not very good at technology. I have tried to find instructions but even so I would definitely recommend these headphones so far. A little pricey but worth it just for the freedom I now have to go in our garden or to a busy cafe etc... I do wish there was a way to make them wireless for when you can't connect to Bluetooth. Maybe there is bur I just haven't worked it out yet 🤷‍♀️

Awesome, sound is great, comfortable to wear, as well as listening to music generally, it’s helping my barbershop chorus rehearsal as I can hear the different parts so clearly. Can switch settings so aware of surroundings, very impressed. Fabulous quality headphones, would recommend, farewell fiddly earbuds, am a headphone girl!

Great sound quality but it turns off randomly too often. Could get better headphones for a cheaper price

I bought these because of the comfort reviews and so glad I did. Never had a pair as good as this. The sound quality has blown me away.

Excellent headphones, far better than I could have imagined; very happy with my purchase. A friend advised my buying these headphones. I purchased for the 'ambient, adaptive sound control' of my surroundings. And these 'ambient, adaptive sound controls' are brilliant. And then to discover music sounds absolutly fab' too! Plus I find the headphones very comfortable. And the 'Sound Connect App' very useful and helpful.

Bought four different pairs as each one had faulty buttons (touch functions to pause etc not working) before I eventually gave up on Sony and went for Bose instead. Very disappointed as it meant a lot of effort was spent trying to get them. Had seen good reviews so kept trying but am likely to avoid Sony after this experience

Best headphones on market. Amazing sound and great noise cancelling.

PERFECT FOR TRAVEL, SOUND IS BANGING. GOOD FOR MOVIES TOO

I’ve been using the Sony WH-1000XM5, and honestly, it feels like stepping into silence whenever I put them on. The noise cancelling is insanely good. When you’re on a bus, train, or even around people talking, it just fades everything out. It actually makes you notice how noisy your environment was before 😄 Sound-wise, it’s clean and smooth, but not perfect out of the box. I had to tweak the EQ a bit to get that punchy bass I like. After that, it sounds amazing. Comfort is where it really wins for me. I can wear it for hours without any pain or pressure. That matters more than you think.

Had these around 1 month now and I really like them, ANC is great and the app allows lost of customisation. A couple of negatives, they are large and I look like I am wearing ear defenders, they get uncomfortable eventually if you wear glasses due to the position of the speakers

Bought for long haul flihht and general music listening. Noise canceling and music range excellent. Very comfortable to wear for s long time and battery lasts ages

These are soft light and comfortable over ear headphones with outstanding quality listening. Lovely colour which is stylish and unusual.

Nice headphones, good sound quality and excellent noise blocking

Very good very nice! Good sound! Very good sound!!

Love the noise cancelling function. Very comfortable on the ears. It brings peace and quiet.

Sound quality and noise cancelling is great. Ambient sound is good. But they're uncomfortable to wear. After only 10 minutes they start hurting on the head strap and after 30 mins they also start to feel uncomfortable on the ears. Considering the price, I expected to be able to wear them all day and still be comfortable.

This is my 4th set of Sony headphones throughout the years and in terms of sound quality they are the best yet. I use headphones mostly for TV and movies at night and for music. The XM5’s are a good all rounder and are comfortable for longer periods than my previous headphones. Got them for a bargain price and hopefully they will last a good few years until the XM6’s are heavily discounted as well. Great buy.

Headphones are great customer service is a JOKE. Case for the headphones broke on first use. Sent an email to customer support, they accused me of being heavy handed and said I had misused the product. Don’t know how if the zip broke on first use. Basically refused to handle my complaint. Will never buy a Sony product again. From other reviews this is clearly how Sony operate.