4.5 based on 2,288 customer reviews
358
108
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Excellent
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Excellent
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Great headphones
WH-1000XM4 28 December 2025 by Pius Mulvey (United Kingdom) Verified Purchaser Verified
Excellent product and I’m extremely impressed by the sound quality
Excellent
Excellent
Excellent
Excellent at first but they don't last
WH-1000XM4 31 October 2023 by Gaffer1 (United Kingdom)
Like many others, I only write reviews when I am very happy with a product or extremely unhappy, sadly this is the latter. I purchased my WH-1000XM4 having read numerous reviews on how good the WH-1000XM4 are. Undeniably the sound quality and noise cancellation are superb. I mainly use the headphones in the office, commuting and on long haul travel, the WH-1000XM4 were ideal for this. So why the one-star review when other reviews rave about these headphones, and they win so many awards? Simple, they don't last. All the reviews and comparisons are with new headphones. After about a year and a half (outside the warranty period) the headphones developed a fault, they wouldn't reliably charge, the battery level would get stuck at 10% and when plugged in to charge the charging wouldn't activate. After a few months of struggling with this I decided to get them repaired at Sony. Having sent them in I was informed that the part required to correct this problem wasn't available, however, I could purchase a replacement pair at a discount, which I did. I have since discovered that the charging issue is a common problem, a quick internet search for "Sony WH-1000MX4 Not Charging" will bring up numerous blogs and articles describing exactly the same issue, generally after about 15 to 18 months, there are various button pressing resets that are suggested and these work for a while. But this is a fundamental flaw. For a "premium" product the components are just not adequate, and Sony does not appear to be able to source replacements. I would strongly urge anyone considering purchasing these to research how many of the glowing reviewers are still happy with the WH-1000XM4 after 18 months. If the discounted replacement pair worked, I wouldn't have written this review either but sadly after six months and very little use, this pair stopped working. Having been informed by Sony Customer Support that the replacement pair came with a 12-month warranty I wasn't too concerned. However, the Sony Customer Support have been nothing short of utterly woeful in resolving this. I have never had such a poor response from a major brand. I've purchased numerous Sony products over the past 30 years, from Walkmans, TVs, stereos and probably every model of Playstation and I have never once needed to contact customer support. After my recent experience with Sony Customer Support, the WH-1000XM4 will be my last purchase from Sony.
Excellent
Excellent
Average
2,350 Customer Reviews
Ideal for for a peaceful flight
WH-1000XM4 03 March 2026 by SandieW (United Kingdom) Verified Purchaser Verified
Exactly what I need for my upcoming long-haul flights. I'm hoping to get some sleep without the constant plane noise.I've not tried them on a plane yet, but at-home use suggest that they will definitely do the job.
Amazing sound and ANC
WH-1000XM4 02 March 2026 by Meowtwo (United Kingdom) Verified Purchaser Verified
Amazing headphones. Noise cancelling is unbelievably good. Came in perfect condition aswell.
Excellent
Excellent
Excellent
Fantastic sound
WH-1000XM4 28 February 2026 by AlfieG (United Kingdom) Verified Purchaser Verified
Fantastic sound quality and very comfortable. Brilliant value fir money
Fab headphones with amazing noise cancelling!
WH-1000XM4 25 February 2026 by Zarag60 (United Kingdom) Verified Purchaser Verified
Love these headphones, fantastic noise cancelling which I'm looking forward to using on a long haul flight. The sound is fab too! I've never bought expensive headphones before and they are worth it!
Excellent
Excellent
Excellent
So good so far
WH-1000XM4 14 February 2026 by Teapotty (United Kingdom) Verified Purchaser Verified
Just received, but have been pleased with the headphones so far.
Excellent
Excellent
Excellent
Great product but…
WH-1000XM4 03 February 2026 by zenith104 (United Kingdom) Verified Purchaser Verified
The noise cancelling is excellent, the fit is comfortable and the sound quality is very good. The only problem is the auto shut off feature which is very inconsistent and will turn off the headphones while they are still in use but is thankfully optional.
Excellent
Excellent
Good
Could be so much better
WH-1000XM4 31 January 2026 by Llsth01 (United Kingdom) Verified Purchaser Verified
The sound is pretty good however the mic doesn’t connect to my laptop which is pretty useless. Great headset purely if you want to listen to music but really not good for work. Also no way to mute/unmute yourself.
Good
Good
Poor
Do the job but tricky set up, over complicated app
WH-1000XM4 31 January 2026 by Lola96 (United Kingdom) Verified Purchaser Verified
Very heavy. Wish I’d tried them on before ordering on line. John Lewis has glowing reviews- not sure I concur. No idea how to activate noise cancellation
Good
Average
Average
The best headphones ever
WH-1000XM4 30 January 2026 by Cher Joy (United Kingdom) Verified Purchaser Verified
I love the equalisation of these headphones. You can really customise them to your preference. The build quality is great and everything sounds amazing in them.
Excellent
Excellent
Excellent
Excellent product poor Manual
WH-1000XM4 25 January 2026 by TCst (United Kingdom) Verified Purchaser Verified
Excellent product but the Instruction Manual is poor with only visual representation of the operating instructions. I understand this for multilingual use but not easy to understand.
Good
Excellent
Average
Not too bulky, fixed
WH-1000XM4 25 January 2026 by Sai T (United Kingdom) Verified Purchaser Verified
I like this one more than series x5 and x6 But noise cancelling isn’t like what I expected
Good
Excellent
Good
Great Sound Quality
WH-1000XM4 22 January 2026 by Muhammad123 (United Kingdom) Verified Purchaser Verified
I like this product a lot. Helped me a lot during studies.
Excellent
Excellent
Excellent
Great for Autistic/ADHD people!
WH-1000XM4 22 January 2026 by Hev T (United Kingdom) Verified Purchaser Verified
I got the WH-1000XM4 noise cancelling headphones and they are like heaven for your ears. I am autistic and have ADHD and the noise cancelling feature is fantastic. I love that I can use them to shut the world out or listen to music (or both) they are honestly well worth the money. Sound is fantastic too! Love all the features, truly amazing!
Excellent
Excellent
Excellent
amazing sound
WH-1000XM4 20 January 2026 by XquisiteWig (United Kingdom) Verified Purchaser Verified
Very happy with them. They sound amazing and feel very premium
Excellent
Excellent
Good
Great headset
WH-1000XM4 20 January 2026 by Mpat123 (United Kingdom) Verified Purchaser Verified
Good headset, lightweight. Clear music, cones with nice case.
Good
Good
Good
Great headphones
WH-1000XM4 18 January 2026 by Dan05 (United Kingdom) Verified Purchaser Verified
Excellent headphones. I treated myself to a pair of xm4's they are really worth the money. Great noise cancelling brilliant sound. Makes listening to music so much better. I'm really happy with my purchase.
Excellent
Excellent
Excellent
Excellent sound quality.
WH-1000XM4 17 January 2026 by Dee Jay 426 (United Kingdom) Verified Purchaser Verified
I recently purchased these headphones. The sound quality is amazing and the features are easy to use. Definitely recommend these for anyone.
Good
Excellent
Excellent
Excellent headphones
WH-1000XM4 16 January 2026 by Lche (United Kingdom) Verified Purchaser Verified
Love the sound of them and the noice cancel. Would recommend theses
Excellent
Excellent
Excellent
Great headphones at this price!
WH-1000XM4 09 January 2026 by iiSR96 (United Kingdom) Verified Purchaser Verified
I bought this 3 weeks ago and it is absolutely excellent, I was skeptical as these are around 4-5 years old but you really aren't missing much compared to the newer models, especially if on a budget! I have only charged these once and I have been using every day moderate use, ANC is fantastic and generally comfy to wear through the day
Excellent
Excellent
Good
Perfect, for me.
WH-1000XM4 09 January 2026 by jimbobaroonertron (United Kingdom) Verified Purchaser Verified
They were the best headphones before the XM5 & XM6 were brought into the fray, considering they fold and the XM5 doesn't, that imho makes these the second best headphones right now. The sound is perfect for me, the bass is not too heavy, the rest of the sonic detail is super clear. As with anything new vs old, I do covet the new ANC in the XM6 (and XM5 btw) as the ANC in the XM4 could be better, but it really isn't an issue when you pay less that £200 for them. I predict in 3 years, i'll swap them out for the foldable XM6 for a bargain price and still have a better product than some of the really expensive headphones available at that time.
Excellent
Excellent
Excellent
seems ok
WH-1000XM4 08 January 2026 by st24 (United Kingdom) Verified Purchaser Verified
Can’t free 3 month audible anywhere and suspect it’s not true
Good
Good
Good
So far so good
WH-1000XM4 07 January 2026 by Justino Bustino (United Kingdom) Verified Purchaser Verified
So far so good Bought these before Christmas - no faults or issues at all so far - let’s see how long they last! Happy to recommend at this price
Excellent
Excellent
Excellent
All good.
WH-1000XM4 07 January 2026 by Twelveboreshot (United Kingdom) Verified Purchaser Verified
Had headphones for a few weeks and I find them really good. Noise cancelling is very good compared to my old Sony headphones, sound quality is very good after just tweaking the bass. They are very comfortable to wear, light and seem pretty well made. Would buy again
Excellent
Excellent
Excellent
Fantastic headphones
WH-1000XM4 04 January 2026 by Craftyjay (United Kingdom) Verified Purchaser Verified
Wonderful! Great that they have the adapter so they can be used on airplanes
Just me and my thoughts...
WH-1000XM4 03 January 2026 by HeavenlyB (United Kingdom) Verified Purchaser Verified
I've used headphones for years but never have I had some as effective as the Sony Noise Cancelling ones - its as if I'm the only person around for miles - love them!
Fantastic set of headphones
WH-1000XM4 03 January 2026 by Gibson 335 (United Kingdom) Verified Purchaser Verified
Fantastic set of headphones. Good fit and very good noise cancelling feature. Very good sound features. Worth the extra money.
Excellent
Excellent
Excellent
Sony WH-1000XM4 Still Rated High
WH-1000XM4 01 January 2026 by Kri5h (United Kingdom) Verified Purchaser Verified
The Sony WH-1000XM4 are highly recommended wireless noise-cancelling headphones that offer an excellent balance of comfort, top-tier sound, and superb noise cancellation. They are considered a great value option today, even if they lack sweat resistance and have only passable microphone quality. Key Strengths: Industry-leading noise cancellation: Blocks out a wide range of ambient sounds effectively. Excellent sound quality: Detailed, dynamic audio that supports high-resolution formats like LDAC. Supreme comfort: Lightweight and ergonomic design ideal for long listening sessions. Smart features: Includes helpful additions like multi-device pairing and auto-pause when you speak.
Excellent
Excellent
Excellent
Great features
WH-1000XM4 01 January 2026 by Mjt66 (United Kingdom) Verified Purchaser Verified
Bought last week excellent features Looking forward to future use
Excellent
Excellent
Excellent
Great features and audio quality.
WH-1000XM4 01 January 2026 by rosie007 (United Kingdom) Verified Purchaser Verified
Brilliant quality, perfect fitting and a very good christmas present.
Excellent
Good
Excellent
I am impressed
WH-1000XM4 30 December 2025 by Hano Joseph (United Kingdom) Verified Purchaser Verified
I am really impressed with Sony Xm4's crispiness and quality. I bought it from Argos , thank you very much
Excellent
Excellent
Excellent
Amazing features!
WH-1000XM4 28 December 2025 by Aneeta (United Kingdom) Verified Purchaser Verified
It is an amazing experience to use these headphones - the best out of all I bought.
Excellent
Excellent
Excellent
Great headphones
WH-1000XM4 28 December 2025 by Pius Mulvey (United Kingdom) Verified Purchaser Verified
Excellent product and I’m extremely impressed by the sound quality
Excellent
Excellent
Excellent
Incredible
WH-1000XM4 27 December 2025 by Anonymous0998654362 (United Kingdom) Verified Purchaser Verified
Amazing for bus ride and aeroplane trips, great noise cancellation
Excellent
Good
Excellent
Amazing Experience
WH-1000XM4 26 December 2025 by solecoder (United Kingdom) Verified Purchaser Verified
Very good device. I like the Music Quality and noise cancellation is perfect.
Excellent
Excellent
Excellent
Great feature !
WH-1000XM4 25 December 2025 by Olaj (United Kingdom) Verified Purchaser Verified
Sony headphones are absolutely fantastic. The sound quality is clear, rich, and well balanced, with deep bass and crisp highs. They are very comfortable to wear, even for long periods, and the build quality feels solid and premium. The noise cancellation works extremely well, making them perfect for travel or everyday use. Battery life is impressive, and the controls are easy to use. Definitely worth the price – I highly recommend them.
Excellent
Excellent
Excellent
Great features
WH-1000XM4 25 December 2025 by Leyton (United Kingdom) Verified Purchaser Verified
I bought this not too long ago and got it for Christmas I find it very good
Good
Good
Average
Excellent product.
WH-1000XM4 21 December 2025 by Wilts1 (United Kingdom) Verified Purchaser Verified
Bought this a month or so ago, excellent product very comfortable for long periods. No more ear ache from the pressure my old earphones gave me if wearing for long periods like on long haul flights. The noise cancelling works perfectly and all the functions easily accessible from the side of the ear piece.
Excellent
Excellent
Excellent
Brilliant headphones
WH-1000XM4 21 December 2025 by ANGAMi (United Kingdom) Verified Purchaser Verified
Have wanted to buy these for a long time and I have not been disappointed after finally getting my hands on them , excellent sound quality, very light weight and the active noise cancelling is very very good. Headphones of the highest quality and look very good. Also loving the touch controls for volume and next/back song. Reasonably priced as well.
Excellent
Excellent
Excellent
Great headphones
WH-1000XM4 19 December 2025 by Akash Edachira (United Kingdom) Verified Purchaser Verified
Good headphones with great sound quality ,good fit unless if someone goes for a run or gym .
Excellent
Average
Excellent
Quality product
WH-1000XM4 18 December 2025 by Tonyhz1000 (United Kingdom) Verified Purchaser Verified
Bought these recently for a long haul flight, they are amazing, noise cancelling is fantastic and the sound is brilliant also very comfy to wear, the many features that work with the app are a bonus especially the touch pad on the right speaker
Overall great product if charging wasn't an issue
WH-1000XM4 17 December 2025 by izzyyy (United Kingdom) Verified Purchaser Verified
I bough this product on the 4th of December and was really happy at first, but seems like I have received a faulty product as the headphones do not charge in 3 hours at all. It took 10 hours maybe more for it fully charge from 10% battery. I tested the charging again when it was around 20% and 4 hours later it was still at around 20%
Good
Good
Good
rubbish
WH-1000XM4 15 December 2025 by Fevy (United Kingdom) Verified Purchaser Verified
rubbish- it never arrived. sent seven chaser messages but still not arrived
Poor
Poor
Poor