Upon purchase of this Service, repair at no charge is provided during your stay in designated countries for a certain VAIO Notebook PCs sold through Sony VAIO official distribution in India. The terms and conditions of the service are described in the document “Terms and Conditions: Statement for VAIO Overseas Service”. The term of the service is one year from the date of purchase of the VAIO PC from Sony VAIO official distribution.
Designated countries where you can have your Product serviced are:
| North America | US, Canada |
| Asia | Japan, Hong Kong, South Korea, Taiwan, Malaysia, Thailand, Singapore |
| Oceania | Australia, New Zealand |
| Western Europe | Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Liechtenstein, Luxemburg, Monaco, the Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom |
| Middle East | United Arab Emirates, Saudi Arabia |
This service is valid for one year from the date of purchase of the VAIO PC from Sony VAIO official distribution in India. At the conclusion of the covered period, your request will be handled in the designated country under its domestic repair service policy and conditions.
4. What is covered under the terms and conditions of the VAIO Overseas Service?Only the PC hardware is covered.
Software, cables, batteries, peripherals (i.e. AC adaptor, port repricator, Docking station, Memory expansion card), and printed material are not covered under this service
Power and telecommunications standards for the designated models apply for use in India. When using the Product in the designated countries, it is your responsibility to use the Product in compliance with these specifications. When damage is caused by use in an environment that does not meet the specifications of the Product, you will be charged for the repair. Sony will not compensate you for damage that occurs when the Product is used in an environment that does not meet the specifications of the Product.
7. What type of support is covered by “VAIO Overseas Service” ?Repair is provided at no charge for hardware malfunctions experienced during standard use (as stated in the instruction manual, on labels, and in other printed material included with the PC).
Power and telecommunications standards for the model types designated for this service are for use in India. When using the Product overseas, it is your responsibility to use the Product in compliance with these specifications. When a malfunction is caused by use in an environment that does not meet the specifications of the Products, you will be charged for the repair. Sony will not compensate you for damage that occurs when the Product is used in an environment that does not meet the specifications of the Product.
Call the customer information center in the region of your location. The customer information center number list will be provided to you when you purchase this Service. Customer information center will validate if you are entitled to this service. You need to provide your name, phone number, model name and serial # of your Product.
When customer information center finds that your set requires hardware repair, the operator will suggest you to carrying in your product depending on the local repair service condition.
After requesting repair service to local VAIO helpdesk, the repair procedure depends on the country.
It will take in average 2 weeks from the time you first call Sony to request a repair. However, depending on the nature of problem, the time needed to repair your Product could be more than 2 weeks due to spare parts logistics.
11. Are the models to which this service apply international models?No. They are for use only in India. Therefore, when using the Products in the designated countries, it is your responsibility to ensure that the Product is used in compliance with the specifications. When the damage is caused by use in an environment that does not meet the specifications of the Product, you will be charged for the repair.