Standard Warranty

Product Category

6 month

1 year

2 years

3 years

5 years

Extended Warranty
LCD / PJTV / CTV / PLASMA   Yes      
Home Video/Audio   Yes        
Home Theatre   Yes        
Digital Imaging(Cyber-shot, Handycam®, Alpha)       Yes  
Personal Audio   Yes      
PlayStation®   Yes      
VAIO   Yes       Yes (Purchase Option)
VAIO Accessories Yes        
Business Projectors     Yes    
Car Audio (Head Unit)     Yes    
Car Audio (Speakers)   Yes      
Memory Stick™         Yes
Micro Vault   Yes      

 























India Domestic Service Warranty

We thank you for having purchased this Sony product and are sure you will enjoy it. In the event of your product requiring service, please contact the nearest Sony Service Centre / Authorised Service Centre. In case there is no such service centre in your city, please contact our Toll Free No. (1800-103-7799) for assistance. We advise that you read the instruction manual carefully.

Sony India Pvt. Ltd. (hereafter, “Sony”) warrantees the product to be free from manufacturing defects during the period indicated in the section-“Valid Up to” on Product Information page. This non-transferable warranty is only for the first end user on purchase from Sony Authorised Dealer. Sony Service Centres / Authorised Service Centres will repair the product on the terms and conditions below:

  1. Warranty will be valid only when this Warranty Card and original Purchase Invoice are presented together for service.
  2. Sony reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found tampered.
  3. This Warranty shall not cover any damages resulting from un-authorised adaptations or adjustments to the product.
  4. This Warranty will be Void if the type or serial no. on the product has been altered, removed or defaced.
  5. This Warranty does not cover any external accessories (such as battery, cable, carrying bag etc.) mentioned in the operating instruction manual supplied with this product or any cosmetic parts.
  6. This Warranty does not cover damage caused to the product due to improper installation by customer and / or connection of the product to equipment not approved by Sony and deficiency in product performance due to signal reception through third party apparatus/equipment or the use of third party software and/or recorded media.
  7. This Warranty does not apply to normal wear and tear to magnetic heads, audio, video, laser pick-ups and TV picture tubes/Panel if the product is used in commercial, business, industrial, educational or rental applications.
  8. This Warranty shall not apply to damages caused to the product by accident, lightening, ingress of water, fire or Acts of God, improper ventilation, dropping or excessive shock or any external cause beyond Sony’s control and/or any damage caused due to tampering of the product by an unauthorised agent.
  9. This Warranty does not cover liability for loss of data, recorded image/s and/or business opportunity loss. If during the repair the content of the hard drive/ memory are altered, deleted, or in any way modified, Sony shall not be responsible. The product will be returned configured as originally purchased. You are advised to regularly back up the contents of your hard drive/memory to prevent damage or loss of any programs, data or other information.
  10. Sony reserves the right to replace the defective part with an equivalent and/or reconditioned part.
  11. For VAIO (Notebook PC):
    Warranty covers the hardware components and does not cover technical assistance for hardware or software usage, software/program update, system recovery. It shall exclude third party software; Sony disclaims all Warranties express or implied in respect of any software provided with Product and any such software is provided “AS IS” unless expressly provided for in any enclosed software limited Warranty. Kindly refer to the end user license agreement for your user rights.
  12. This Warranty shall not affect consumer’s statutory rights under applicable Indian Laws, nor the consumer’s rights against the dealer arising from their sales / purchase of the product.