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Cyber-shot™ Digital Camera

FAQ

FAQ for DSC-W55

Why does the LCD screen appear blotchy, discolored or black and white?

Article ID:340356(modified 23 Feb 2011)

Applicable Models

DSC-F707, DSC-F717, DSC-F828, DSC-F88, DSC-H1, DSC-H10, DSC-H20, DSC-H3, DSC-H50, DSC-H55, DSC-H7, DSC-H70, DSC-H9, DSC-HX1, DSC-HX100V, DSC-HX7V, DSC-HX9V, DSC-L1, DSC-M1, DSC-N1, DSC-N2, DSC-P1, DSC-P10, DSC-P100, DSC-P150, DSC-P2, DSC-P20, DSC-P200, DSC-P30, DSC-P31, DSC-P32, DSC-P41, DSC-P43, DSC-P5, DSC-P51, DSC-P52, DSC-P7, DSC-P72, DSC-P73, DSC-P8, DSC-P9, DSC-P92, DSC-P93, DSC-S1900, DSC-S2000, DSC-S2100, DSC-S30, DSC-S3000, DSC-S32, DSC-S40, DSC-S50, DSC-S500, DSC-S5000, DSC-S52, DSC-S60, DSC-S600, DSC-S650, DSC-S70, DSC-S700, DSC-S72, DSC-S730, DSC-S75, DSC-S750, DSC-S780, DSC-S80, DSC-S800, DSC-S85, DSC-S90, DSC-S930, DSC-S950, DSC-S980, DSC-ST80, DSC-T1, DSC-T10, DSC-T100, DSC-T11, DSC-T2, DSC-T20, DSC-T200, DSC-T20HDPR, DSC-T3, DSC-T30, DSC-T300, DSC-T33, DSC-T5, DSC-T50, DSC-T500, DSC-T7, DSC-T70, DSC-T700, DSC-T70HDPR, DSC-T75, DSC-T77, DSC-T9, DSC-T90, DSC-T900, DSC-T99, DSC-TX1, DSC-TX55, DSC-TX7, DSC-TX9, DSC-U10, DSC-U20, DSC-U40, DSC-U60, DSC-V3, DSC-W1, DSC-W100, DSC-W110, DSC-W12, DSC-W120, DSC-W130, DSC-W15, DSC-W150, DSC-W17, DSC-W170, DSC-W180, DSC-W190, DSC-W200, DSC-W210, DSC-W220, DSC-W230, DSC-W270, DSC-W290, DSC-W30, DSC-W300, DSC-W310, DSC-W320, DSC-W35, DSC-W350, DSC-W360, DSC-W370, DSC-W380, DSC-W5, DSC-W50, DSC-W510, DSC-W520, DSC-W530, DSC-W55, DSC-W570, DSC-W610, DSC-W7, DSC-W70, DSC-W80, DSC-W80HDPR, DSC-W90, DSC-W90/B/MSX-M512S, DSC-W90/S/MSX-M512S, DSC-WX1, DSC-WX7, MVC-CD1000, MVC-CD200, MVC-CD250, MVC-CD300, MVC-CD400, MVC-CD500, MVC-FD100, MVC-FD200, MVC-FD5, MVC-FD7, MVC-FD71, MVC-FD73, MVC-FD75, MVC-FD81, MVC-FD83, MVC-FD91, MVC-FD92, MVC-FD97, MVC-FDR1E, MVC-FDR3E

Question

The LCD screen is blotchy, discolored or appears black or white.

Answer

Follow the steps below to troubleshoot this issue.

IMPORTANT: The procedures listed may not apply to all Sony® cameras. Consult the instruction manual of the camera for specific operation of these functions. 

  1. Verify that the lens cap is not covering the camera lens.
  2. If operating the camera with a battery, ensure the battery is fully charged.
  3. If operating the camera with the power adapter, ensure it is plugged into a working AC outlet.
  4. Verify that the LCD screen is turned on.
  5. Adjust the LCD brightness control.
  6. Change the shutter speed or aperture settings.
  7. If the issue is not resolved, try resetting the camera.

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