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Announcement Information
08-Feb-2017

Announcement

Important Notification about SDXC/SDHC UHS-II memory card SF-M32/M64/M128

Thank you for your interest in Sony products.

Sony has recently discovered that SF-M32/M64/M128 cannot be recognized by specific UHS-II products* or that the specific UHS-II products* take a longer time to recognize SF-M32/M64/M128.(Normally, it should be recognized in less than one second.)
Sony will offer a free replacement for the affected SD cards.

If you have the affected SD card, please contact us at 1800-103-7799

We sincerely apologize for any inconvenience this may have caused.

* Sony has confirmed this issue with the product mentioned below. (As of February 2017)
Digital single-lens reflex camera OM-D E-M1 Mark II made by Olympus Corporation (when used with Card Slot 1 (UHS-II compatible))
* Please note that this symptom may occur in products which will be released in the future.

[Affected models] SF-M32, SF-M64, SF-M128

[How to check if the SD card is eligible for replacement]
The SD card eligible for replacement does not have marking on the back as shown in the below image.

Period of free replacement program:
 Until March 31st, 2018.

[Request to Customers for Free Replacement]
Prior to replacement, please backup or move the contents in the affected SD card to your computer and/or other media.

 

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All 7 days (9 AM to 7.30 PM)

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