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24-Nov-2016

Announcement

New Update - Notification of Free Replacement Battery Pack for the VGP-BPS26 in VAIO Personal Computer

Dear Valued Sony VAIO Customers,

This is a new update for our March 2, 2016 announcement titled “Important Notification of Battery Pack VGP-BPS26 in VAIO Personal Computer.” It has just come to our attention that some of the VGP-BPS26 battery packs may be susceptible to overheating, due to another manufacturing issue.  This has the potential to cause burns to the battery packs. We are implementing a free replacement program for the affected battery packs.

If you are using one of the VAIO personal computer models listed in the March 2, 2016 announcement, please confirm if your battery pack is one of those affected. If it is identified as an affected unit, please remove the battery pack immediately from your VAIO PC and contact Sony Contact Centre 1800-103-7799 for further assistance With the battery pack removed, you can continue to use your PC safely using the supplied AC adapter.
PLEASE NOTE THAT IF YOU HAVE ALREADY MADE CONFIRMATION ON YOUR BATTERY PACK IN RESPONSE TO OUR ANNOUNCEMENT ON MARCH 2, YOU ARE STILL REQUIRED TO RECONFIRM IF YOUR BATTERY PACK IS AFFECTED BY THIS CURRENT ISSUE.

Please access this online checker  to confirm if your battery is affected by this issue.

We sincerely apologize for any inconvenience this may cause.




01-06-2016

Dear Valued Sony VAIO Customers,

This is an update to our April 6, 2016 announcement titled “Notification of the Schedule for the Free Replacement of VGP-BPS26 VAIO Battery Pack”. We would like to inform that the battery pack replacement program has started.

We sincerely apologize for any inconvenience this may cause.




06-04-2016

Notification of the Free Replacement Schedule for the VGP-BPS26 VAIO Battery Pack

Dear Valued Sony VAIO Customers,

This is an update to our March 2, 2016 announcement titled "Important Notification of Battery Pack VGP-BPS26 in VAIO Personal Computer."

We expect to start providing battery pack replacements in early June, 2016. For more details, please contact us at 1800-103-7799 (Toll Free)

We sincerely apologize for any inconvenience this may cause.




02-03-2016

Important Notification of Battery Pack VGP-BPS26 in VAIO Personal Computers

Dear Valued Sony VAIO Customers,

It has come to our attention that some of the VGP-BPS26 battery packs provided to us by Panasonic, which are used in VAIO E Series personal computers released in February 2013 as well as the below listed VAIO personal computers that have been submitted for repair in the past, may be susceptible to overheating, due to a manufacturing issue. This has the potential to cause burns to the battery packs. We are implementing a free replacement program for the affected battery packs.

If you are using one of the VAIO personal computer models listed below, please confirm if your battery pack is one of those affected. If it is identified as an affected unit, please immediately remove the battery pack from your PC. With the battery pack removed, you may continue to use your PC safely with an AC adapter in the meantime.

Please click here to check if your battery is affected by this issue.

We expect to post an update regarding our schedule for the battery pack replacements by early April 2016.

We sincerely apologize for any inconvenience this may cause.

VAIO personal computer models that may be equipped with an affected battery pack


Below are the VAIO personal computer models that may be equipped with an affected battery pack, either because the PC was packaged together with an affected unit at time of purchase or because it was equipped with an affected unit, as a replacement part, during repair.

Models that may have been sold together with an affected battery pack at time of purchase:

SVE1413 Series
SVE1513 Series

Models that may have been equipped with an affected battery pack during repair:

VPCCB1/2/3/4 Series
SVE14A1/2/3 Series
VPCEH1/2 Series
VPCEJ1/2 Series
SVE1411/2/3 Series
SVE1512/3 Series
SVE1712/3 series

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