Service FAQs

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Service FAQs
  1. Q: How long will it take to repair my product?
    A: Subject to complications in repair and your approval of the initial estimate, if the required part/s is/are available, your product will be repaired in 4 days time.

  2. Q: How do I know if my product is repaired already?
    A: Our representative will call you on the number provided at the time of depositing your product at the service centre and inform you.

  3. Q: How can I check the status of repair?
    A: You can get in touch with us on 1800-103-7799 (Toll Free) or get in touch with concerned ASC to get information of the repair status.

  4. Q: Is there warranty for the set/unit after repair?
    A: For out-warranty repairs, should a natural failure recur within 90 days of the repair service carried out, Labour charges shall be waived off. If the failure recur in the spare part (s) replaced previously ,the spare part (s) shall also be replaced free of charge.

  5. Q: How much do I need to pay for the repair?
    A: Please click here for more information.

  6. Q: Where is the nearest Sony Authorized Service Center from my house?
    A: Click here to find a Sony Authorized Service near you. If you need further information, please contact our Customer Care Center at : 1800-103-7799 (Toll Free)
    Working Hours : All 7 Days (9am to 7:30pm)

  7. Q: Do you provide home service for Sony products? How do I request?
    A: Currently we have home service for LCD TV, Audio Hi-Fi and Home Theatre products. You may contact the nearest Service Centre to schedule arrangement or contact our Customer Care Centre at 1800-103-7799 (Toll Free) for further information.

  8. Q: I purchased a Sony product overseas. May I know how to get Official Warranty from Sony India?
    A: Sony India issues warranty ONLY on products marketed by Sony India. To get Sony products with Sony India warranty, we recommend you to buy Sony products at Sony Authorized Dealer in India.

  9. Q: I purchased a Sony product overseas with Tourist Limited Warranty (TLW). May I know whether this warranty can valid In India?
    A: Please click here for more TLW information.
  10. Q: My touch screen may not function properly in Flip SVF14N Series?
    A: Please click here for more information.
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