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Service Charges
Service Charges

Conditions For Repairs

Service Charges For Sony India Products


Effective from 1st July,2011

Product Category

Product Group

Charges (Rs.)*
Personal Audio Walkman (Cassette) 150.00
CD/VCD Walkman / Radio 250.00
Network Walkman 200.00
IC Recorder / Micro Recorder 200.00
Radio Cassette Recorder (CFS/CFM Series) 150.00
Radio CD Cassette (CFD Series) 200.00
Home Audio CD/VCD Player 250.00
Mini/ Micro Hi-Fi System with CD Player 350.00
Mini/ Micro Hi-Fi System with DVD/VCD Player 600.00
Home Theatre System, AV Amplifier 500.00
Home Theatre Installation 400.00
Home Video DVD Player 200.00
Blu-ray Disc™ Player 300.00
DVD Recorder 300.00
Video Cassette Recorder / Player 350.00
Car Audio/Video Head Unit 250.00
Separate Amplifier 250.00
CD Changer 250.00
CRT TV Size Up to 25 250.00
Size Above to 25 600.00
LCD TV Size Upto 22 400.00
Size 23 to 36 600.00
Size 37 to 45 800.00
Size Above 45 1200.00
Software Updates 100.00
Wall Mounting Installation Size Up to 26 325.00
Wall Mounting Installation Size Above 26 400.00
Other TV Rear Projection Television / Plasma TV 1000.00
Video Camera Handycam® 750.00
Handycam® (FX & VX series) 1500.00
Digital Camera Cybershot (Incl NEX models) 600.00
"DSLR (α)(Set Repair /Lense Cleaning/ Lens Repair)" 1000.00
Digital Photo Printer (If Repairable) 350.00
IT Products VAIO Notebook PC 1000.00
Recovery & Software Upgrade 200.00
RAM Upgrade 200.00
PC Speakers (If Repairable) 200.00
PC Monitors 500.00
Games PlayStation (Sony India products)**. Only Exchange applicable. Handling fee 150.00
Non- Consumer Products Projectors (ES, EX, CS, CX series) 1000.00
Camcorder (HVR-H, HXR-MC series) 2000.00
Security Camera 1500.00
Network Security Camera / Devices 2000.00
Other Non-Consumer Products Please ask
General (Consumer Products) Repair Cost Estimation 25% of labour charge (Min Rs.100.00)
  Software Updates (Excl. IT Category) 100.00
  Pick Up and Delivery Service within Municipal Limits 250.00
  Pick Up and Delivery Service outsite Municipal Limits Actual Transport Cost

Sony Authorised Service Centre reserves the right to refuse for repairs of tempered sets or return such sets unrepaired after initial check up
* Service Tax and other levies will be applicable on above charges.
** Out of warranty Playstation will be exchanged on chargeable basis as per Sony India guidelines.

Regd. Office:Sony India Pvt. Ltd., A-31, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi - 110 044
Customer Care No : 1800 103 7799 (Toll Free) or e-mail us at sonyindia.care@ap.sony.com

Conditions For Repairs

  1. Please produce ORIGINAL SERVICE JOB SHEET while taking delivery of the product. Delivery shall be refused if the original Service Job Sheet is not produced unless claimant provides satisfactory evidence of lawful ownership.
  2. For under warranty service, the warranty card and original purchase invoice must be produced at the time of handing over of the product for repair service.
  3. We shall not be liable for accessories not recorded in the Service Job Sheet.
  4. A fresh estimate will be provided through a letter / telephone / email at the contact information provided by customer for repair service, if the amount exceeds the initial estimate approved by the customer on the service job sheet .Customers are advised to notify any change in the contact information particulars provided on the service job sheet.

    Repair service shall be initiated only on approval of estimates. Customer shall be required to pay normal inspection charges (as applicable) and collect the product immediately if repair service estimates are not approved. Non-collection of products shall entitle Service Centre to initiate action detailed in Clause 10.
  5. Should a natural failure recur within 90 days of the repair service carried out, Labour Charge shall be waived off. If the failure recurs in the spare part(s) replaced previously, the spare part(s) shall also be replaced free of charge. However, this condition excludes if the failure is caused due to wrong usage or abuse, accident, lightning, ingress of water, fire, natural disaster, improper ventilation, deterioration due to environmental conditions or excessive shock or any external cause not attributable to normal product failure.
  6. We reserve the right to decline repair service of products if the product is more than 5 years old or if the product is damaged extensively or the condition has deteriorated such that reliable repair service cannot be guaranteed or if the failure is caused due to lightning, ingress of water, fire, or if the product has been attended (repair service or modification) by any unauthorized person or party.
  7. We shall not be liable for reliability of the product if it has been attended by any unauthorized person or party.
  8. In case the spare part(s) are not available and have to be arranged / sourced afresh, a tentative date for repair service will be indicated and the customer will be required to deposit 100% advance, prior to the sourcing of the spare part(s).
  9. This repair service does not cover liability for loss of data, recorded images and / or loss of business opportunity. If during the repair service, the content of the hard disc drive/ memory are altered or deleted or in any way modified, we shall not be responsible. We shall not be liable for any loss/damages arising out of circumstances beyond our control.
  10. Product should be collected within 15 days from the date of intimation , on production of the original Service Job Sheet, otherwise accommodation charges of Rs.50/- per day will be levied subject to a maximum of 90 days, after which, we shall dispose-off the product to recover the cost incurred on it.
  11. Under no circumstances shall the product be retained by us beyond a period of 90 days from the date of repair service or non-approval of estimate. Unclaimed articles beyond 90 days shall be auctioned or disposed-off by private agreement to third party (ies). The proceeds, shall in the first instance, be appropriated towards recovery of repair service charges, accommodation charges etc.
  12. All disputes are subjected to the jurisdiction of local courts where the service center is situated
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