India
India
- Home
-
Products
Consumer Products
Professional Products
- Where to Buy
- Support
- Experience Sony
 |
Service Charges
Service Charges
Service Charges For Sony India ProductsEffective from 1st September '12 |
||
Product Category |
Product Group |
Charges (Rs.)* |
| Personal Audio | Walkman (Cassette) , Radio Cassette Recorder (CFS/CFM series) | 200.00 |
| CD/VCD Walkman / Radio | 250.00 | |
| Network Walkman , IC Recorder , Micro Recorder | 200.00 | |
| Radio CD Cassette Recorder (CFD Series) | 200.00 | |
| Home Audio | CD/VCD Player | 250.00 |
| Mini/ Micro Hi-Fi System with CD Player | 350.00 | |
| Mini/ Micro Hi-Fi System with DVD/VCD Player | 600.00 | |
| Home Theatre System, AV Amplifier | 500.00 | |
| Home Theatre Installation | 400.00 | |
| Home Video | DVD Player | 200.00 |
| Blue Ray Disc Player | 300.00 | |
| Video Cassette Recorder / Player | 350.00 | |
| Car Audio/Video | Head Unit | 250.00 |
| Separate Amplifier, CD Changer | 250.00 | |
| CRT TV | Size Up to 25 | 250.00 |
| Size Above to 25 | 600.00 | |
| LCD TV | Size Upto 22 | 400.00 |
| Size 23 to 36 | 600.00 | |
| Size 37 to 44 | 800.00 | |
| Size Above 44 | 1200.00 | |
| Wall Mounting Installation Size Up to 26 | 325.00 | |
| Wall Mounting Installation Size Above 26 | 400.00 | |
| Other TV | Rear Projection Television / Plasma TV | 1000.00 |
| Video Camera | Handycam® | 750.00 |
| Handycam® (FX & VX series) | 1500.00 | |
| Digital Camera | Cybershot, NEX Camera | 600.00 |
| DSLR (α) Body , Lens | 1000.00 | |
| Digital Photo Printer (If Repairable) | 350.00 | |
| IT Products (Selected Service Centre only) | VAIO Notebook PC | 1000.00 |
| Sony Tablet PC | 750.00 | |
| Recovery , Software update , Software support | 200.00 | |
| RAM Upgrade | 200.00 | |
| PC Speakers (If Repairable) | 200.00 | |
| Mobile Phone (Selected Service Centre only) | Feature Phone | 250.00 |
| Smart Phone (XPERIA) | 350.00 | |
| Software update , Software support | 150.00 | |
| Games | PlayStation (Sony India products)** exchange handling fee | 150.00 |
| Non- Consumer Products (Selected Service Centre only) | Projectors (ES, EX, CS, CX series) | 1000.00 |
| Camcorder (HVR-H, HVR-Z, HXR-MC, HXR-N, PD Series) | 2000.00 | |
| Security Camera | 1500.00 | |
| Network Security Camera / Devices | 2000.00 | |
| Other Non-Consumer Products | Please ask | |
| General (Consumer Products) | Product Check , Repair Cost Estimation | 25% of labour charge (Min Rs.100.00) |
| Software update (Excluding Mobile Phone) | 200.00 | |
| Home Visit Charges (not applicable if Pick Up delivery is charged) | 200.00 | |
| Pick Up and Delivery Service within Municipal Limits | 300.00 | |
| Pick Up and Delivery Service outsite Municipal Limits | Actual Transport Cost | |
Sony Authorised Service Centre reserves the right to refuse for repairs of tempered sets or return such sets unrepaired after initial check up
* Service Tax and other levies will be applicable on above charges.
** Out of warranty Playstation will be exchanged on chargeable basis as per Sony India guidelines.
* Service Tax and other levies will be applicable on above charges.
** Out of warranty Playstation will be exchanged on chargeable basis as per Sony India guidelines.
Sony Customer Care Centre : Toll Free Number (Fixed Line and Mobile Phones): 1800-103-7799 E-Mail: sonyindia.care@ap.sony.com
Regd. Office:Sony India Pvt. Ltd., A-31, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi - 110 044
Repair Service Terms & Conditions
- Please produce original SERVICE JOB SHEET while taking delivery of the product. Delivery may be refused if the original Service Job Sheet is not produced unless claimant provides satisfactory evidence of lawful ownership.
- For products under warranty, the warranty card and original purchase invoice must be produced at the time of handing over of the product for repair service.
- We shall not be liable for accessories not recorded in the Service Job Sheet..
- For out warranty cases, an initial repair estimate shall be indicated at the time of depositing the set at the service center – this estimate would be tentative. If after inspection of set a revised estimate is warranted, customer shall be intimated such revised estimate for approval via letter / telephone / email / SMS at the contact information provided by customer for repair service.
- Repair service shall be initiated only on approval of estimates. Customer shall be required to pay normal inspection charges (as applicable) and collect the product immediately if repair estimates are not approved. Non-collection of products shall entitle Service Centre to initiate action detailed in Clause 13.
- Should a natural failure recur within 90 days of the repair service, Labour Charge shall be waived off. In case of failure of the same part(s), the spare part(s) shall be replaced free of charge. However, should the failure be attributable to wrong usage or abuse, accident, lightning, ingress of water, external fire damage, natural disaster, improper ventilation, deterioration due to environmental conditions, excessive shock, normal wear and tear or any external cause not attributable to normal product failure, the part and labour will be chargeable subject to set being in repairable condition.
- We reserve the right to decline repair service of products if the product is more than 5 years old or if the product is damaged extensively or the condition has deteriorated such that reliable repair service cannot be guaranteed or if the failure is caused due to lightning, ingress of water, fire, or if the product has been attended (repair service or modification) by any unauthorized person or if parts are procured by customer from any other source.
- We shall not be liable for reliability of the product if it has been attended by any unauthorized person or party.
- In case the spare part(s) are not available and have to be arranged / sourced afresh, a tentative date for repair service will be indicated and the customer will be required to deposit 100% advance, prior to the sourcing of the spare part(s).
- We respect individual privacy and hence do not take data back-up. For products with Hard Disc Drives, Solid State Drives, Internal Memory and/or Phone Memory, data back-up should be taken by customer before depositing the product for service. We shall not be liable for protection/preservation of any stored content or data if protected by DRM (Digital Rights Management).
- This repair service does not cover liability for loss of data, recorded images and / or loss of business opportunity. If during the repair service, or during software up gradation, the content of the Hard Disc Drive/ Internal Memory/Phone memory are altered or deleted or in any way modified, we shall not be responsible for any loss/damages arising there from.
- Product should be collected within 15 days from the date of intimation of completion of service or rejection of repair estimate, on production of the original Service Job Sheet; otherwise, accommodation charges of Rs.50/- per day will be levied, subject to a maximum of 90 days, after which, we shall dispose-off the product to recover the cost incurred for such storage and repair cost.
- Under no circumstances shall the product be retained by us beyond a period of 90 days from the date of repair service or non-approval of estimate. Unclaimed articles beyond 90 days shall be disposed-off in accordance with environmental regulations or auctioned if in working condition. The proceeds, shall in the first instance, be appropriated towards recovery of repair service charges, accommodation charges etc.
- All disputes are subjected to the jurisdiction of local courts where the service center is situated.
Adjust Font Size
Go to a specific model support page.
 |
 |
 |
 |
 |
|
|||||||
Copyright © 2013 Sony India. All rights reserved.