Service Charges

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Service Charges

Conditions For Repairs

Service Charges For Sony India Products


Effective 1st April,2009

Product Category

Product Group

Charges (Rs.)
Personal Audio Walkman 100.00
CD Walkman / Portable VCD / Radio 250.00
Network Walkman 200.00
Network Walkman (with Hard Disc) 200.00
IC Recorder / Micro Recorder 200.00
CFS Series / CFM Series 150.00
CFD Series 200.00
Home Audio Audio CD Hi-Fi 250.00
Video CD Hi-Fi 500.00
DVD Hi-Fi 500.00
Software Updates 100.00
Home Video Video CD stand Alone Player 250.00
DVD Stand Alone Player 200.00
Blu-ray Disc™ Player 300.00
DVD Recorder 300.00
VCR / VCP 350.00
LDP / MDP 750.00
Software Updates 100.00
Home Theatre Home Theatre 500.00
Home Theatre Amplifier 500.00
Software Updates 100.00
Home Theatre Installation 300.00
In-Car Entertainment Main Unit (without CD) 250.00
Main Unit (with CD) 250.00
Amplifier 250.00
CD Changer 250.00
DVD Player 250.00
Software Updates 100.00
Telephones Corded / Cordless 200.00
With Answering Machines / Caller ID 200.00
CRT TV 35cm to 64cm 250.00
74cm to 87cm 500.00
Projection TV Wide & Rear Projection Television 1000.00
LCD TV Upto 56cm 400.00
66 cm to 81cm 600.00
94cm to 102cm 800.00
Above 102cm 1200.00
Software Updates 100.00
Wall Mounting Installation upto 66cm 250.00
Wall Mounting Installation above 66cm 400.00
Plasma TV / Monitor 1000.00
Personal Video Handycam® - Analogue 750.00
Handycam® - Digital (Mini DV & D8) 750.00
Handycam® - Digital (DVD) 750.00
Handycam® - Digital (Hard Disc) 750.00
Handycam® (FX & VX series) 1500.00
Software Updates 100.00
Personal Imaging Cybershot (All) 500.00
DSLR (Alpha)
Set Repair / Lenses Cleaning / Lens Repair 1000.00
Software Update 100.00
Camera Printer 350.00
IT Peripherals LCD Monitors (upto 58cm) 1000.00
PC Speakers(If Repairable) 200.00
CRT Monitors (all sizes) 500.00
VAIO Hardware Repair 1000.00
Recovery & Software Upgrade 200.00
RAM / HDD Upgrade 200.00
RAM Replacement 200.00
Business Projectors All Models 1000.00
Entertainment PlayStation (I &II)(only Sony India products)
PlayStation (III)(only Sony India products)
Software Updates 100.00

  • Service Tax and other Levies will be as application on the above charges.
  • Estimation Charges will be Rs. 100.00 or 25% of the above charges, whichever is higher.
  • Pick up & Delivery Charges : Within Municipal Limits, Rs. 250.00
    Outside Municipal Limits as per actuals.
    All Rear Projection TV & Plasma Monitor / Plasma TV / LCD TV above 102 cm as per actuals
  • Third Party supplied hardware will not be installed.
  • Sony Authorised Service Centre reserves the right to refuse for repair of tampered sets or return such sets unrepaired after initial check-up

Regd. Office:Sony India Pvt. Ltd., A-31, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi - 110 044
Customer Care No : 1800 103 7799 (Toll Free) or e-mail us at sonyindia.care@ap.sony.com

Conditions For Repairs

  1. Please produce ORIGINAL Service Job Sheet while taking delivery of the product. Sony India Pvt. Ltd. (hereafter referred to as “company”) reserves the right to refuse delivery if the original Service Job Sheet is not produced. Delivery may be made to claimant only on the company being satisfied of legal ownership of the claimant.
  2. For repairs under warranty, the warranty card must be produced at the time of delivery of the equipment for repairs.
  3. The company is not responsible for the accessories not recorded in the Service Job Sheet.
  4. A fresh estimate will be provided by the company through a letter / telephone for repairs exceeding the amount approved by the customer on the service job sheet at the time of delivering the set for repairs.
  5. Repairs will commence only on approval of repair estimates. Customer shall pay normal inspection charges (as applicable) and collect the set immediately if repair estimates are not approved as above. Non-collection will invite action stipulated under clause No. 10.
  6. No warranty or guarantee on spare parts replaced shall be applicable for out of warranty sets. However, should a defect recur within 30 days of the repair carried out, the labor charges shall be waived-off.
  7. Company does not guarantee the product quality being satisfactory if the set has been attended by any unauthorized service center (service center is not authorized to make any modification).
  8. Company shall not be liable for any loss/ damages arising out of circumstances beyond its control.
  9. Spare parts for products more than 5 years old (end of production of manufacturing company) may not be available. Repairs of such sets may be taken up, subject to availability of spare parts; in such cases, the company reserves the right to refuse or accept.
  10. In case the spare parts are not available and have to be arranged / sourced afresh, a tentative date for repairs will be indicated and the customer will be required to deposit 100% advance, prior to the sourcing of the spare/s.
  11. An intimation may be given by company by telephone or by letter at the contact numbers / address on the service job sheet provided by the customer or at telephone number / address otherwise intimated (in writing) by customer.
  12. Company will not be liable for wrong address or telephone numbers provided or for non-provision of forwarding address. Company’s obligation shall be complete on intimating the customer by sending a letter at the address indicated on the service job sheet or such other forwarding address intimated by the customer to the company, in writing, by registered post.
  13. The equipment should be collected within 15 days from the date of intimation on production of the original Service Job Sheet, otherwise accommodation charges of Rs.50/- per day will be levied subject to a maximum of 90 days, after which, the company shall dispose-off the equipment to recover the cost incurred on it.
  14. Under no circumstances shall the set be retained by the company beyond a period of 90 days from the date of repair or non-approval of estimate. Unclaimed articles beyond 90 days shall be auctioned or disposed-off by private agreement to third party (ies). The proceeds, shall in the first instance, be appropriated towards recovery of repair charges, accommodation charges etc
  15. All disputes are subjected to the jurisdiction of local courts where the service center is situated.
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