Avail +2 Year
Extended Warranty
on VAIO

 

VAIO + 2 Years Carry-In-Warranty (upgrade from 1 year Carry-in to 3 years Carry-in warranty)
Option MRP*  
Option II Rs. 2490/- Applicable on all Sony VAIO Laptops purchased on or before 14 Jan 2014 and after 30th Sep’2014
 
*MRP inclusive of all taxes. Conditions apply.
 
 
VAIO Extended Warranty Terms & Conditions for Rs. 2490/-
 
For purpose of this limited warranty and service, “Sony” means Sony India Pvt. Limited for this computer hardware product (the “Product”) purchased from one of Sony’s official VAIO distributors, in India. Sony offers:
  1. To be purchased within the limited warranty of one (1) year


  2. Limited warranty

    • For a period of + two (2) years*. From the expiry date of one year initial standard warranty, Sony warrants that the product is free from defects in materials and workmanship and in conformity with the respective specifications of the product.

    • Upon discovery of a defect in materials, workmanship or failure to meet the specification in the product during such + two (2) year period*, Sony shall, at Sony’s sole discretion, either repair such product or replace it with the identical type of product without charging any technical labour fee and repair parts at cost to you, on the condition that you bring such product to Sony’s service shops for VAIO within such two (2) year period*, In case of repair or replacement, Sony may own all the parts removed from the defective products. Sony may use new and/or reconditioned parts made by various manufacturers in performing warranty repairs and replacement of the product. Even if Sony repairs or replaces the product, its original + two (2) years* warranty term is not extended.

    • This limited warranty covers only the hardware components contained in the product. It does not cover technical assistance for hardware or software usage and it does not cover any software products contained in the product: Sony excludes all warranties express or implied in respect of any software provided with product any such software is provided “AS IS” unless expressly provided for in any enclosed software limited warranty. Please refer to parties’ respective obligations with respect to the software.

    • This limited warranty in non-transferable.

    • With respect to all service provided, it is your responsibility prior to product service to backup the contents of your hard drive, including many data you have installed on the hard drive. It is likely that the contents of your hard drive will be lost or reformatted in the course of service and Sony will not be responsible for any damage to or loss of any programs data or other information stored on any media or any part of the product serviced hereunder or damage or loss arising from the product not being available for user before or during or after the period of service provided or any indirect or consequential damages resulting there-from

    • IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE HARD DRIVE ARE ALTERED, DELETED, OR IN ANY WAY MODIFIED, SONY IS NOT RESPONSIBLE WHATSOEVER. YOUR PRODUCT WILL BE RETURNED TO YOU CONFIGURED AS ORIGINALLY PURCHASED.

    • Be sure to remove all third parties’ hardware, software, features, parts, options, alterations, and attachments not warranted by Sony prior to Product service. Sony is not responsible for any loss or damage to these items.

    • This warranty is limited as set out herein and does not cover, inter alia, any consumable items (such as batteries) supplied with the Product; any accessory products which is not contained in the Product (such as mouse, AC adaptor, port replicator and external speaker); damage or loss to any software programs, data, or removable storage media; or damage due to

    • • Acts of God, accident, misuse, abuse, negligence, commercial use or modifications of Product;

      • Improper operation or maintenance of the Product;

      • Connection to improper voltage supply; or

      • Attempted repair by any party other than a Sony authorized personal computer service facility

      • Dead pixels in LCD panel .

    • This limited warranty does not apply when the malfunction results from the use of the Product in conjunction with any accessories, products or ancillary or peripheral equipment, or where it is determined by Sony that there is no fault with the Product itself. This limited warranty is valid only in India. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the Product.

    • Sony EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES THAN STATED HEREINABOVE, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMITTED BY LAW.


  3. Telephone Support:

    • Sony offers telephone support (“Support”) to you without charge over the telephone for ninety (90) days from the date of delivery for problems regarding the Product except for any third party’s software products in accordance with the then-current terms and conditions set by Sony. Sony offers you for a period of ninety (90) days from the date of delivery, Support relating to Sony’s software and operating systems originally provided by Sony as a part of the Product shall be provided without charge to you.

    • Sony will not offer Support to you for problems regarding any software or hardware products licensed or sold by any party other than Sony. If you need such Support, you shall contact the respective supplier or licensor of each such software or hardware product.

    • The details of the Support are set out in the Support site page

    *Original one year + two year extended warranty

 
Call Logging
  • For any service requirements, customer will contact Sony Customer Care at Toll Free No. 1800 103 7799.
  • Customer Care executive will provide telephonic / remote assistance to the customer to resolve the call.
  • In case, the call cannot be resolved by Customer Care Executive, the call shall be allocated to one of our service centre to provide carry in service to customer.
 

 

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