Article ID : S500032100 / Last Modified : 11/04/2018

What to do if VAIO computer cannot burn CD or DVD discs?

The computer cannot burn CD or DVD discs.

Applicable Products and Categories of This Article

Upgrade the drive through updating the program, to improve the performance of the drive reading and writing.
If there is a firmware upgrade program related to the VAIO notebook, please carry out the firmware upgrade.
The drive can read disc properly after the related performance is improved.
Regarding how to get the latest directions of the driver, please refer to the following related solutions.

Whether the disc you are using now can be used in VAIO notebook ?
Whether it happens only when you are using a specific disc?
Whether PC can recognize drive and disc correctly?
Confirm the state of the disc you use
Whether you use the preinstalled burning software or burning function which automatically included with Operating System?
Whether you can use other preinstalled burning software to burn disc?
Confirm the settings of software
Perform system recovery

Whether the disc being used now can be used in VAIO notebook

Please confirm whether the disc being used now is compatible with the drive equipped with VAIO.

The types of discs will be different depending on the different types of drive. Please confirm the types of drive chosen.



Whether it happens only when a specific disc is used

Please change to confirm whether the computer cannot burn all the discs or only a specific disc.
Please also check the following.

Whether there are stains on the disc?

Whether the disc is inserted in the wrong direction? Check if the tag is facing upwards.

Whether the disc is tightly fixed in the axis of embedded drive?

Whether the music disc used comes with copyright protection technology?

Note:

If all the discs cannot be burnt, please confirm.

Whether PC can recognize drive and disc properly?

If only a specific disc cannot be burnt, please confirm.

Please confirm the state of the disc you are using now.

Whether the computer can recognize the drive and the disc properly

Please refer to the following related solutions, and then confirm whether the computer can recognize drive and disc need to be burnt properly.

Note:

If the computer can recognize properly,
please confirm.

Please confirm the state of the disc you are using now.

If the computer cannot recognize properly,
Disc cannot be added data when BIOS hasn’t recognized the CD or DVD drive.
There may be some hardware faults in drive or VAIO notebook itself.
It is recommended to bring the VAIO to service center for inspection.



Confirm the state of the disc being used now.

There may be something wrong with the specific disc itself if it cannot be burnt.
Please confirm whether the disc is compatible with the drive equipped with VAIO.

CD-R Disc

When using a disc to which data is written before, please confirm whether data can be added into this disc.
If this disc is disabled to be burnt, data cannot be added.

Please confirm whether other burning software can be used to format the disc.
When using burning software such as DirectCD to format, the disc may not be burnt by other burning software.

Please confirm whether multiple data packets of burning software have been installed in the computer.
If other burning software is installed except preinstalled burning software in VAIO, the the computer may not burn normally.

Note:
After uninstalling data packets of burning software released by another company, CD-R/RW discs burnt by this software may be unable to be read.

Confirm whether items such as capacity and burning speed of the disc is compatible with the drive used.
If the disc is no compatible with the drive, it cannot be burnt normally.

Note:
The maximum speed of the drive is usually set as the initial value of the burning software.
If the computer cannot burn smoothly, please set the burning speed match with the disc, or replace with a disc which can be burnt by the maximum speed of the drive.
Please change the settings of the burning software with reference to Help of the software.

CD-RW Disc

Please confirm whether the disc was formatted by another burning software.
When using burning software such as DirectCD to format, the disc may not be burnt by other burning software.

Please confirm whether multiple data packets of burning software have been installed in the computer.
If other burning software except preinstalled burning software are installed in VAIO, the the computer may not burn normally.
If users have installed other burning software except preinstalled burning software such as DirectCD in VAIO by themselves, please try to uninstall the software.

Note:
After uninstalling data packets of burning software released by another company, you may not be able to read CD-R/RW discs burnt by this software.

Please confirm whether items such as capacity and speed of disc are match with the drive used.
If the disc is not match with the drive, then it may not be burnt normally.

DVD-R/RW and DVD+R/RW discs

When using a disc to which data is written before, please confirm whether can be added to this disc.
The disc may not be added data if some software is used.

Please confirm whether multiple data packets of burning software have been installed in PC.
If other burning software except preinstalled burning software are installed in VAIO, the the computer may not burn normally.
If users have installed other burning software except preinstalled burning software such as DirectCD in VAIO by themselves, please try to uninstall the software.

Confirm whether items such as capacity and burning speed of the disc is compatible with the drive used.
If the disc is not match with the drive, then it may not be burnt normally.

Reference information
If multiple data packets of burning software have been installed the computer or the disc is disabled to be burnt, data cannot be added into the disc.

Whether preinstalled burning software or burning function which automatically included with Operating SystemSystem is used

Please confirm whether preinstalled burning software in VAIO notebook is used.
SONY guarantees that the preinstalled burning software in VAIO notebook can be used normally.
Please confirm whether preinstalled burning software in VAIO notebook can be used to burn if other software have been installed.

Beside, if users have installed other burning software themselves, the computer may not burn properly.
Please confirm with the manufacturer of the burning software that was installed.


Please confirm the following information when using the burning function with standard configuration of the Operating SystemSystem.

Using burning function with standard configurationWindows XP
Operating SystemPlease refer to the following functions and perform settings.

1. Click My computer.

2. Right-click the icon of a drive, and click Properties.

3. Click Burn.

4. Select Start CD Burning in this Facility in Desk CD Burning.


After making the above settings, the standard burning function of Operating SystemSystem is available.
For more details, please refer to the following related solutions.

Use burning function with standard configuration of Windows Vista
Regarding burning function with standard configuration of Windows Vista, please refer to the following related solutions.

Whether other preinstalled burning software can be used to burn

Please try whether other preinstalled burning software in VAIO can be used for burning.
If only a specific software cannot be used to burn, there may be something wrong with the software.
Please try to reinstall the software.

Confirm the settings of software.

Please confirm the settings of the following software.

Whether other software has been closed when burning data.
the computer can’t burn properly if there is other software running.
Please close all the so
ftware, and then perform burning.

Whether the computer has exited screen saver?
If the computer is running screen saver, it can’t burn properly.
Please click (None) in the settings of screen saver.
Regarding how to set up, please refer to the related solutions below.

Whether resident program has been closed?
Resident program may cause unsteady burning or data corruption.
Please burn the disc after closing the resident program.

Whether there is enough free space in hard disk?
the computer cannot burn the disc if the free space of driver.
Please confirm the free space on the hard disk.

Reference information

If the computer can burn properly after closing the resident program and other software, then the issue may caused by overload of the computer.
If the computer can’t burn properly, please close other software and resident program to reduce the load of PC.

Perform system recovery.

Please perform system recovery first, and then check if the symptom is resolved.

Note:

If this symptomis resolved after system restore,

then it is not due to the hardware of the computer, but software malfunction instead.
Please confirm whether the following is carried out before system starting.

o Install software of driver
The Operating System may not start if software or driver incompatible with the type or Operating System of VAIO notebook is installed.

Regarding the compatibility of VAIO notebook, please refer to dealer or manufacturer.

o Update or downgrade Operating System
If another Operating Syste except preinstalled Operating System is installed, the the computer will be affected greatly, and it is possible that the system can’t start.

o Run Windows Update
The installation of Windows Update may lead to improper start of the system.
It is recommended to only install Live Update (including Service Pack) provided by Windows Update.

o Infected with viruses
If the computer is infected with some viruses, the Operating System may not be able to start, and all data in the hard disk will be gone.
When the computer is possibly infected with viruses, please refer to the following related solutions.

The situation cannot be improved even when system recovery is performed.

It may be caused by the error in VAIO notebook itself. Please bring it to a local Sony service center for inspection.