Article ID : S500030773 / Last Modified : 11/04/2018

Some camera applications such as Smart Capture may not be used due to settings of resolution or colors.

Applicable Products and Categories of This Article

Depending on resolution and colors settings {for example, 1024 x 768 pixels, True Color (24 bits)}, camera applications such as Smart Capture may be used.

When some of the resources are left on the video memory, this symptom may occur.

Sometimes, it cannot be used these applications on the resolution and colors that require a lot of resources on the video memory.

On this case, adjust the setting of resolution or colors to set them lower on the Display Properties.