Article ID : S500030335 / Last Modified : 11/04/2018

Why can't the web file content be displayed in the thumbnail view after installing Windows® XP Service Pack 1 (SP1)?

Applicable Products and Categories of This Article

Why can't the web file content be displayed in the thumbnail view after installing Windows® XP Service Pack 1 (SP1)?

Due to the specifications of Windows® XP Service Pack 1 (SP1) to improve stability and provide better performance, the following types of files cannot be shown in the thumbnail view after the installation of SP1.

.HTML files
.XML files
.EML files (Internet E-mail massages)
.NWS files (Internet News messages)

For more information, please refer to the following solution in Microsoft's technical support website.

Article ID: Q327833
Last Modified: September 09, 2002
Title: Cannot View Web Content Files in Thumbnails View