Article ID : S500029832 / Last Modified : 11/04/2018

Why does an error message appear when using PictureGear Version 5.1.01 to search for a file in Drive C or D?

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Err Msg: PictureGear has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in middle of something, the information you were working on might be lost. Please tell Microsoft about this problem. We have created an error report that you can send to us. We will treat this report as confidential and anonymous.

This symptom may occur if the system main memory becomes very low. To avoid this symptom, add extra system main memory to the computer or reduce the search conditions before searching for a file.