Article ID : S500029519 / Last Modified : 11/04/2018

Why does the CTFMON error appear when the VAIO computer is shutting down or logging off?

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The CTFMON error appears when computer is shutting down or logging off.

* Note
This symptom only occurs when Office XP is installed.

Microsoft has verified this symptom.
When it occurs, follow the instructions displayed on the screen to shut down or log off the computer.